Field Service TechnicianJob Description This position performs a wide variety of highly technical duties to assist our customers at their locations and over the telephone/internet. The field service technician is responsible for providing service and customer support during site visits, managing all on-site installation, repair, maintenance, and testing. Additionally, the technician is responsible for diagnosing errors or technical problems and determining proper solutions. Responsibilities + Commission supplied process control systems at customer sites. + Troubleshoot supplied process control systems and their electromechanical interfaces at customer sites and via telephone/internet. + Train customer operators and technicians on supplied customer systems, both in-house and on-site. + Work with engineering and test departments to understand upgrades, enhancements, and new product offerings in preparation for commissioning and troubleshooting. + Document field information on technical issues, changes that could streamline installation, customer attitude toward products, customer enhancement requests, and sales leads. + Work with engineering and others to resolve difficult customer issues. + Follow up on all open customer issues until resolution is confirmed. Pay and Benefits The pay range for this position is $75000.00 - $115000.00 We offer medical, dental & vision benefits, a 401k match, as well as yearly bonuses and performance reviews Workplace Type This is a fully onsite position in NEW BERLIN,WI. Application Deadline This position will be accepting applications until Jan 3, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.