**Job Description** BAE Systems has a job opening for a Field Service Technician for California, MD. Primary duties: -Provide desktop/laptop and some server, IT support for customer; some of the job requirements as listed -Supports computer users with installation of hardware/software and networking components to meet personal computer needs -Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning -resolves issues including contacting and assisting vendors Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment -Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Win 7, WIN 10) etc... -Performs new computer configuration and coordinates the workstation upgrade/replacement process -Participates in the deployment of new software platforms -Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete -Verify with the customer that the problem has been resolved and close case **Required Education, Experience, & Skills** Hardware/software requirements: -Experience with McAfee -MS OS; MS XP, Win 7, Win 10 MS Office Suite, MS Server 2003/2008 -Candidate must work well in a team environment Have excellent communication skills -Candidate must be a self-motivated. -Have excellent trouble shooting and analytical skills -Excellent knowledge of computer hardware, software, and terminology -Excellent knowledge of computer systems and local area networks Excellent computer skills -Excellent organizational skills **Preferred Education, Experience, & Skills** minimum 5 years experience in an IT support role **Pay Information** Full-Time Salary Range: $62810 - $100540 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Field Service Tech IV** **108321BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression