Field Service Technician Open Date 9/6/2024 Shift Various Shifts Category Field Service Division Hardinge Inc Location Elgin, IL Remote Position Y/N Full-Time/Part-Time Full-Time Exempt/Non-Exempt Non-Exempt Description Service Technician The Field Service Technician assists with the technical support of CNC equipment (Mills, Lathes, and Grinding). Qualified candidates will have a strong understanding of machine tools, exhibit strong hands-on mechanical and electrical aptitude, team player mentality, and enjoy traveling. Strong interpersonal skills and a customer focus are also critical. The requirements for this position that is in our Service Department are as follows: EDUCATION: AAS in Electronic Technology, Machine Tool Technology, or degree/certification in related field preferred. Alternate levels of education/ experience will be considered. EXPERIENCE: 2+ years of experience in troubleshooting and repair required. Alternate levels of education/ experience will be considered. SPECIFIC TECHNICAL KNOWLEDGE: + Knowledge of machine design and operation, mechanical/electrical repair practices. + Troubleshooting and problem-solving skills on machine and machine controls, PLC, etc. + Ability to read parts manuals, electrical and mechanical schematics, assembly instructions and troubleshooting guides. + Familiarity with the basic operation and functions of a machine tool. BASE LOCATION: Illinois RESPONSIBILITIES: + Offer diagnostic support for products Hardinge supports by performing customer service visits as required on both warranty and non-warranty products. Identify and resolve customer problems and issues through remote means as well, via video conference, email etc. + Installation, troubleshooting and repair of mechanical, electrical, electronic, hydraulic, and pneumatic systems on our Milling product line. + Demonstrate and instruct techniques, methods, and procedures for machine tool equipment and related attachments and accessories. + Handle, communicate, and coordinate with customers upgrades to machines & equipment; coordinate engineering requirements such as special options or updates where service is required. + Communicate and coordinate service activities with customers until all quality issues are resolved. + Support other field service staff by freely sharing knowledge and information and coordinate activities with departments as needed. Company provides a vehicle and computer. Good financial credit required. We offer a competitive salary and benefit package including health insurance, life insurance, 401(k), paid vacation, paid holidays and long-term disability. Hardinge Inc. is an Equal Opportunity Employer, Veteran/Disability About the Organization Hardinge is a leading international provider of advanced metal-cutting solutions. We provide a full spectrum of highly reliable CNC turning, milling, grinding, and honing machines as well as technologically advanced workholding accessories.The diverse products we offer enable us to support a variety of market applications in industries including aerospace, agricultural, automotive, construction, consumer products, defense, energy, medical, technology, transportation and more.We've developed a strong global presence with manufacturing operations in North America, Europe, and Asia. We apply our engineering and applications expertise to provide our customers with the right machine tool solution andsupport every time. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.