Job Title: Field Service Technician

THE ROLE

An excellent career opportunity is available for a Field Service Technician. Under the supervision of the Service & Plant Manager, your responsibilities include answering maintenance and service calls, providing maintenance and operational training, and installing line systems and equipment. Acting as a Field Service Technician, you will be on the front-line ensuring the client’s satisfaction. You will also work closely with our engineering, sales, and marketing teams.

JOB RESPONSIBILITIES:

Primarily perform service calls and commissioning at client facilities.Perform trainings on product lines in a classroom environment as well as in a practical/production environment.Handle customer service calls/technical support calls.Create and submit timely reports on work being performed.Assess client needs for spare parts and facilitate internally.Perform mechanical work such as replacing bearings, changing motors, etc.Troubleshoot electrical, electromechanical, pneumatics, PLC, and programming issues.Perform welding and polishing tasks as required (if applicable).

WHAT SUCCESS LOOKS LIKE:

BY 6 MONTHS…

Have excellent product knowledge and ability to train on functionality.Be capable of performing service calls and commissioning at client facilities with minimal support.

BY 12 MONTHS…

You are maintaining the 6 months success factors; in addition to:You will be autonomous in the rebuilding of equipment.Fully independent to effectively perform service calls and commissioning as well as handle troubleshooting & machine diagnosis at the client facility.

QUALITIES OF THE IDEAL CANDIDATE:

Positive and energetic personality.Independent, autonomous, and entrepreneurial is a key attribute.Action-oriented - enjoys getting things done with a quick turn-around time.Continuous learning - versatile and willing to take on new challenges.Ability to manage time effectively and efficiently.A quick learner with an ability to problem-solve and take initiatives for improvement.Highly organized and detail oriented.Customer focused - Customer first, solid client facing communication skills.Able to maintain a professional attitude.

QUALIFICATIONS & WORK EXPERIENCE:

2 to 5 years experience in troubleshooting electrical, electromechanical, pneumatics and mechanical equipment and working knowledge of PLCs.Customer service experience.Must have knowledge of Windows XP, Microsoft Office suite particularly Word, Excel and Outlook.Must have the ability to formulate clear and concise reports and emails suitable for client exposure.Ability to speak and/or write in English. Spanish and/or French would be an asset.Must have the ability to clearly communicate and speak publicly for training purposes.Previous experience with food processing equipment would be an asset.Electrical, automation, mechanical and/or welding fabrication certificates an asset.
About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.