The Role: 

We are currently offering an excellent career opportunity for a Field Service Technician. Under the supervision of the Service & Plant Manager, your responsibilities will include answering maintenance and service calls, providing maintenance and operational training, and installing line systems and equipment. As a Field Service Technician, you will be on the front line ensuring client satisfaction and working closely with our engineering, sales, and marketing teams.

Job Responsibilities:

Primarily perform service calls and commissioning at client facilities.Conduct training on product lines in both classroom and practical/production environments.Handle customer service and technical support calls.Create and submit timely reports on work performed.Assess client needs for spare parts and facilitate internally.Perform mechanical work such as replacing bearings and changing motors.Troubleshoot electrical, electromechanical, pneumatics, PLC, and programming issues.Perform welding and polishing tasks as required (if applicable).

What Success Looks Like:

By 6 Months:

Have excellent product knowledge and the ability to train on functionality.Be capable of performing service calls and commissioning at client facilities with minimal support.

By 12 Months:

Maintain the 6-month success factors.Be autonomous in the rebuilding of equipment.Fully independent in performing service calls and commissioning, as well as handling troubleshooting and machine diagnosis at client facilities.

Qualities of the Ideal Candidate:

Positive and energetic personality.Independent, autonomous, and entrepreneurial.Action-oriented with a quick turn-around time.Versatile and willing to take on new challenges.Effective time management skills.Quick learner with problem-solving abilities and initiative for improvement.Highly organized and detail-oriented.Customer-focused with solid client-facing communication skills.Able to maintain a professional attitude.

Qualifications & Work Experience:

2 to 5 years of experience in troubleshooting electrical, electromechanical, pneumatics, and mechanical equipment, with working knowledge of PLCs.Customer service experience.Proficiency in Windows XP and Microsoft Office Suite, particularly Word, Excel, and Outlook.Ability to formulate clear and concise reports and emails suitable for client exposure.Proficiency in English; Spanish and/or French is an asset.Ability to clearly communicate and speak publicly for training purposes.Previous experience with food processing equipment is an asset.Certificates in electrical, automation, mechanical, and/or welding fabrication are an asset.

Pay and Benefits

The pay range for this position is $70000.00 - $100000.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kenosha,WI.

Application Deadline

This position will be accepting applications until Dec 28, 2024.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.