**Job Summary** SHI has an exciting opportunity available as a Field Technician in our Modern Workplace Services Group. This is a full-time, that requires daily travel from the employee’s home location to the various customer locations within the region. The coverage area is approximately 2 hours from home and must have reliable transportation. The Field Technician can expect repair tickets to be assigned daily through a mobile application. The Field Technician will then schedule service with the end user and travel to the site to resolve the hardware issue. Work hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. local time. **About Us** Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. **But the heartbeat of SHI is our employees – all 6,000 of them.** If you join our team, you’ll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive – in our offices or yours. **Responsibilities** _Include but not limited to_ + Repair desktops, laptops, and tablets within the required service level + Document assigned tickets with appropriate troubleshooting steps taken and resolution details + Order and return defective PC parts to OEM as needed to meet required SLAs + Maintain inventory and provide monthly updates for SHI sparing + Assist with PC Deployment projects as needed, which includes + Unboxing PC’s + Apply image and updates to new equipment and/or + Install software and other applications as needed + Deploy desktop, laptop, or tablet to end user + Complete data transfer from old PC to new PC + Assist with end of life activities such as wiping, boxing/palletizing, and shrink wrappings desktops, laptops, and tablets for freight shipment **Qualifications** + High School Diploma or GED + A+ Certification or equivalent industry experience + 2+ years’ experience in the IT Industry + 2-4 years of proven desktop support experience + 1-3 years of computer refresh and deployment experience + Experience installing, configuring and supporting Windows OS + Must have reliable transportation **Required Skills** + Ability to troubleshoot and resolve PC hardware issues + Ability to work independently in the field and in a team without constant supervision + Must be organized and have the ability to multitask and maintain organization + Must have the ability to follow and execute set processes and procedures + Must possess troubleshooting and diagnostic skills for hardware and software support + Must have excellent customer service skills + Ability to maintain Network and IT Infrastructure + Must have excellent time management skills + Capable of following and executing set processes and procedures **Preferred:** + Knowledge of Dell, Fujitsu and HP platforms + Knowledge of various OEM part ordering process **Certifications Required** + A+ Certification must be maintained during employment **Unique Requirements** + Position requires 75% travel + Ability to lift 50 lbs. + Lifting of laptops and desktops daily **Additional Information** + The estimated annual pay range for this position is $40,000 - $55,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. + Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Refer a friend to this job (https://careers-shi.icims.com/jobs/18708/field-service-technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949) **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _US-Remote_ **Requisition ID** _2024-18708_ **Approved Min (Total Target Comp)** _USD $40,000.00/Yr._ **Approved Max (Total Target Comp)** _USD $55,000.00/Yr._ **Compensation Structure** _Flat Base_ **Category** _Information Technology_