Summary :

The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs mechanical seals and other equipment in industries such as oil and gas, chemical, nuclear, coal, and wastewater, depending on customer engagement.

In this challenging role, the Field Service Technician (FST) provides real-time technical support to our clients and makes recommendations for repairs, upgrades, and equipment replacements. The FST is actively engaged in problem-solving and implementing solutions on-site, at facilities close to the customer.

Our team of field service technicians represents Flowserve, and we rely on them to deliver world-class services to our clients, creating a lasting competitive advantage for our products and services.

Responsibilities: 

Make direct and on-site service calls in response to customer requests.

Assess mechanical problems and take prompt action to resolve them.

Work alongside customer personnel and lead work teams as needed.

Oversee the full repair cycle: disassembly, cleaning, inspection, repair, and reassembly.

Ensure equipment is successfully installed and within the timeline.

Check equipment before departure and evaluate startup performance.

Monitor the maintenance and performance of Flowserve equipment.

Inform clients about proper procedures for the operation and maintenance of Flowserve products.

Collaborate effectively with Flowserve support organizations, including repair centers, customer service, and sales engineering.

Maintain and submit organized and accurate records, including daily reports, quoted jobs, completed jobs, and time and materials billed.

Communicate Flowserve’s values for ethics, safety, and quality in words and actions.

Other duties as assigned.

Requirements:

Mechanical technician with active CFT;

Experience as a Field Service Technician in a refinery industry;

Knowledge of industrial applications and operations of pumps, seals, actuators and mechanical equipment;

Experience in installing mechanical equipment;

Experience in repairing pump equipment, installing mechanical seals, changing seal faces, gaskets, rings, etc..;

Knowledge of mechanical adjustment by backlash and interference;

Knowledge of metrology and the use of measuring instruments such as pachymeters, external and internal micrometers, tubular micrometers, dial gauges and dial gauges;

Proven ability to read and correctly interpret mechanical technical drawings, cutting drawings and dimensional drawings of equipment;

Good Outlook, Word and Excel skills;

Intermediate English;

An active driver's license with a good driving record is essential for the job;

Willingness to travel and ship, including globally, for long periods;

Willingness to work overtime as required to minimize impact on customers;

Proven ability to correctly read and interpret mechanical technical drawings, cutting drawings and dimensional drawings of equipment;

Preferred Skills:

Advanced English and/or intermediate Spanish desirable;

Professional certifications in this area.