Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

 

Field Service Technician 

 

The opportunity: 

The Field Service Technician position:  provides technical assistance to customers in the installation and maintenance of Smurfit Westrock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit Westrock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced Smurfit Westrock service technicians.

How you will impact WestRock:

Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.Provides accurate and timely service, audit, installation and expense reports.Provides input/feedback for continuous improvements and changes.Provides installation and commissioning support for new machines in customer’s facilities.

 

General Functions, Skills, and Responsibilities

Installation and servicing of Smurfit Westrock Packaging MachineryLead others in the installation and servicing of Smurfit Westrock Packaging MachinerySupport of equipment both mechanically and electricallyTroubleshooting of equipment both mechanically and electricallyTrouble resolution of both mechanical and electrical issues across multiple machinery platformsSell services and parts based on auditsTraining of lesser experienced technicians in auditing of machinerySupport machinery production in Atlanta as neededPossibility of supporting machinery production in Chateauroux, France as neededSchedules are often dictated by customer requirementsReport to regional service manager dailyConduct an exit interview with customer prior to leaving the jobCommunicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etcComplete expense reports at the conclusion of each jobFollow Smurfit Westrock and customer work/safety rules while in customers facilityMaintain working relationship with fellow employees and customersTraining of operators and mechanics in safe operation, changeovers, and PM procedures.Training of Smurfit Westrock technicians in safe operation, changeovers, and PM procedures.Complete FAT/PDI (acceptance testing) of machines as needed Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1Working knowledge of general functions and setup of multiple machinery platforms.Ability to troubleshoot, repair and assemble electrical, mechanical, pneumatic, and hydraulic components safely and correctly with little to no supervision.Ability to interpret electrical and pneumatic schematics required for remote troubleshooting and repair of WestRock equipment.Ability to understand and communicate ladder logic as required to effectively repair and troubleshoot software related issues remotely via phone.Knowledge of basic electrical codes.PLC experience required, Allen Bradley, Rexroth, Siemens and BeckhoffPC imagining and use of Virtual Machine Software

What you need to succeed:

Technical degree is a plus, but not requiredPrevious field service work is requiredGood personality for customer relationsGood written and verbal communication skillsSelf-motivatedStrong mechanical abilitiesPC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google appsAbility to follow and comprehend basic programming structures, i.e. ladder logicWrites accurate and concise service and expense reportsWrites procedure and training documentsExecutes training programs based on developed documentation and individual needs90% world-wide travel with nonstandard workweeks hours including weekends, holidays and night shiftsPassport is requiredAbility to travel to within the USA and to Mexico, Canada, and Europe is expectedAbility to learn new technologies.Be a team player.Willing to follow strict safety guidelines.Understanding of and ability to follow electrical and mechanical drawings/schematics

 

 

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law. The salary range for this position is $54,750.00 - $91,250.00, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.