Kforce has a client in Milwaukee, WI that is seeking a Field Services Technician. Responsibilities: * Under general supervision, the Field Services Technician provides high level user information and support for PC hardware applications throughout the organization * PC desktop installations, upgrades, changes, and de-installations * Coordinates with the Technical Infrastructure Team to ensure proper implementation of all IS operations * Monitors, troubleshoots, and responds to technical computer hardware and software problems * Follows-up, updates, and escalates user-reported problems using trouble tracking system * Reports findings to Field Services leadership as needed * As a Field Services Technician, you will provide status reports, project plan reports, and problem summaries as required * Documents status of desktop devices following established procedures * Evaluates existing PC equipment and makes recommendations for upgrades * Installs and configures computer hardware throughout the company network environment * Installs software (including software licenses) on PCs throughout the company network environment * Performs testing and verification of software updates and upgrades to ensure accurate and timely installations * Monitors, troubleshoots, diagnoses, and corrects computer hardware and software problems * Provides user support on a daily basis * Establishes and maintains effective working relationships with members of the Field Services team * Monitors ticket workflow and works with the Service Center and Field Services team to provide timely and effective service to customers * Tests and implements hardware and software solutions for facility locations, in direct response to approved user requests * Assigns and performs adds, moves and changes to current infrastructure and equipment as required * Supports users in accomplishing daily job responsibilities * Assists users in resolving operational issues and problems