Your Role
Are you a mechanically inclined person who enjoys working with your hands? BeaconMedaes is seeking a Field Service Technician Apprentice for the Sacramento area. This is an ideal opportunity for a highly motivated and energetic individual to become part of our team. In this role you are expected to perform routine annuals, routine maintenance, and repairs on medical gas equipment at customer facilities, including the completion of relevant paperwork and reports. Your mission is to generate and maintain critical relationship with existing customers, promoting the BeaconMedaes standard of excelllence - keeping us First in Mind, First in Choice.
Roles and responsibilities are focused on:
Annual inspections and light repairs (85%) – Perform annual inspections at healthcare facilities on piped medical gas products. Obtain and hold ASSE 6005 credential. Assist with preventive maintenance and repairs as supervised and instructed within training purview to become ASSE 6040 credentialed and Service Technician for medical gas equipment upon demonstrated achievement of skills necessary to perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment.
• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations
• Develop rapport with customers through effective communication, interpersonal skills and professionalism
• Serve as an ambassador for the company
• Train and assist other Service Technicians as requested
• Provide leads to Equipment Sales and Service Sales as part of daily responsibilities in performing annual inspections
• Promote and practice proper safety procedures and correct use of personal protective equipment (PPE) at all times
• Maintain a professional image at all times through appearance and personal actions
• Maintain positive company brand through appropriate attention to the appearance of the company vehicle
• Maintain the service vehicle per manufacturer’s recommendations
• Properly store and maintain tools used for annual inspections, keeping within our quality guidelines for calibration of such tools as provided by BeaconMedaes
Recordkeeping and Documentation (10%) – Complete Job Reports daily, Time sheets weekly, Expense reports turned in at least monthly and other job-related paperwork as required.
Warranty Part Returns (5%) – Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks.
Perform assigned duties in accordance with BeaconMedaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done. Perform additional assignments as required.
To succeed, you will need
Experience
3 years of experience working with customersDemonstrated ability to exceed customer expectations in daily performance.Mechanical and electrical experience in some form of maintenance fieldHave ASSE 6005 or the ability to obtain credentials within 1 year is required.Education
High school diploma or GED required.Technical training in mechanical and/or electrical, or equivalent experience.Skills
Must be comfortable with the computerMust be familiar with Microsoft Office, including Word and ExcelStrong aptitude for understanding of mechanical and electrical componentsCustomer-focusedTeam playerShould have good communication skillsDetail-orientatedIn return, we offer you
Here at BeaconMedaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable — and innovation is a huge part of our lifeblood. Our brand promise, “Life is in the Details,” represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities. One day, one of our moms, dads, grandparents, or children could be a patient — and we aim to ensure that every solution we provide is up to the standards that we would want for them.
Further, we know that the longevity and success of BeaconMedaes would not be possible without our people — the BeaconMedaes family. We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity.
At BeaconMedaes we offer attractive benefits including:
Start your career journey with us and learn what it means to be part of the BeaconMedaes family. We offer a wide range of interesting roles and many opportunities to grow and thrive.
#LI-Beacon
BeaconMedaes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Life is in the Details
BeaconMedaes has been the center of the medical gas world for more than 70 years. We are a leading solutions provider in the education, design, manufacturing, supply and service of piped medical gas and laboratory gas systems. Our main corporate office and competence center for medical and laboratory gas expertise is located in Rock Hill, South Carolina.
Learn more at www.beaconmedaes.com