Welcome page Returning Candidate? Log back in! Field Service Technician II Job Locations US-HI-Honolulu Req ID 2024-6970 Category Customer Service/Support Type Full-Time Regular Work Schedule Core Business Hours Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

The primary responsibilities of this position are in support of customer facing IT solutions for the Hawaii state and local police operations as well as the TSA.  This includes interface with the Customer and communicating with the Field Service Manager to ensure that IDEMIA remains in compliance of contractual obligations. You will join an established team who maintain our similar product lines. You will be involved with deploying and maintaining IDEMIA provided customer solutions and establish yourself in a support role that will keep you securely employed for years to come as one of our subject matter experts on our operations team.

US Citizenship Required.

Essential Job Functions (includes but is not limited to):

Maintain system functionality through preventive and remedial measuresSufficiently understand the system(s), specifications, and requirements to provide for effective resolution of system functionality issues if they occurProactively identify potential areas of concern and appropriately address with the proper solution Perform recommended periodic maintenanceDiagnose, troubleshoot, and fix system problemsRepair system accessories as feasible, to include printers, printer duplexers, flatbed scanners, cameras, and biometric devicesTest and install new systems/software as needed while working with engineering deployment or integration resources as necessaryManages the resources associated with delivering a total support solutionExhibit excellent analytical and problem-solving skills to be able to work on a variety of problems of moderate scope and complexity where analysis of data and/or situations requires evaluation of multiple factorsAbility to operate independently with minimal supervision within established department/company practices and execute appropriate actionFocus on customer serviceMaintain a professional appearanceProvide remote and on-site support as needed. Agreeable to travel and to work at alternate hours when required to meet varying customer volume requirementsHold a valid driver’s license and a reliable transportation for long distance driving

Participate in after-hours On Call Rotation.

Possess excellent verbal and written communication as well as interpersonal skills to be able to interact effectively and precisely with company staff and clients.

Implement good decision-making skills to be able to take appropriate actions within the framework of established department and company policies and practices in a remote environment.

Qualifications High School or equivalent and 2-4 years of IT experience.Intermediate knowledge of basic network troubleshooting, Windows OS, and computer hardware components. Able to lift 50 pounds.Good customer service and communication skills. Good driving record.Must pass personal background check and/or clearance as required by Customers.Ability to follow written and verbal instructions.Competent with Microsoft Office Suite. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Application FAQs

Software Powered by iCIMS
www.icims.com