This position reports to
Field Service Manager, Marine & Ports
Your role and responsibilitiesIn this role, you become knowledgeable in the requirements, development, deployment and maintenance of the various software and equipment which comprises our Optical Character Recognition systems. To be successful in these efforts you will be required to quickly establish a detailed knowledge of all existing client installations including the sites technical architecture, systems interfaces, software applications and operating characteristics.The work model for the role is onsite. #LI-OnsiteThis role is contributing to the Process Automation Marine & Ports division in San Diego, CA.You will be mainly accountable for:•\tProvide onsite support to troubleshoot system hardware, software and network incidents as required when remote resolution is unsuccessful•\tPerform quarterly onsite maintenance and cleaning of equipment. Document all maintenance tasks in ticketing system (Salesforce) and provide check lists to customer.•\tProvide quality customer support to customers in response to system alerts, customer phone calls and emails•\tMonitor automated tracking and alert systems and input/update trouble ticketing system when appropriate•\tTimely escalation of high priority network/infrastructure problems and work next level support toward resolution•\tProvide backup support for San Diego CSC as required to maintain full support coverage as required•\tMaintain accurate logs/inventory of all software and hardware•\tEffectively communicate customer issues and concerns to all applicable internal staff members•\tMaintain working knowledge of products and/or services•\tPrepare reports and correspondence as neededOur team dynamicsYou will join a high performing team where you'll be able to thrive.
Qualifications for the role\tHigh School Diploma or GED and a minimum of 5 years of professional work experience; OR Associates Degree and a minimum of 3 years of professional work experience; OR Bachelor’s Degree and a minimum of 1 year of professional work experience (Military vocational plans accepted)\tExperience in Electrical Installation, Electronics, Instrumentation, Service and Maintenance, Project Management\tInstallation and Commissioning\tAbility to climb ladders or stairs to reach equipment and lift up to 40lbs, heights can be up to 200 feet\tCommitment to excellence, communicate effectively, Problem solving, Teamwork, Technical orientation, Analytical, Customer orientation, Professional attitude\tApplicants must have a valid legal driver’s license.\tUp to 10% domestic travel, international maybe but rare\tCandidates must already have a work authorization that would permit them to work for ABB in the US
More about usThe Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers’ business throughout the entire lifecycle of vessels. With ABB Ability™ Marine software solutions and ABB Ability™ Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive. #LI-OnsiteWe value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $49,400 and $91,600 annually.myBenefitsABB.com