Career Growth, Flexibility and Collaboration!

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Position Title:  Field Service Technician (3rd Shift)                                                                                  Position Overview:   The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers.  They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order.  The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.   

This is a third shift position, which will generally work the following 10 hour, 4 day schedules that rotate every two months:Sunday night to Thursday morning  (8PM – 6:30AM) Sunday will start 7pmSunday night to Tuesday morning (9:30PM – 8AM), Thursday night to Saturday morning (8PM – 6:30AM) Tuesday night to Saturday morning (9:30PM – 8AM)

Responsibilities: Electromechanical Emergency and Preventative Maintenance:                 Perform high quality preventative and emergency maintenance services on Entrust equipmentWork with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curingDay-to-day repairs may consist of:Cleaning rollers, sensors, cavities and such as requiredCalibrating sensors, data read/write devices, application pressure, etc.Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)Evaluation/ replacement of temperature/ proximity/ position sensorsSoftware adjustments for temperature, hardware positioning, etc.Utilizing repair and service manuals to troubleshoot card printer systemsUtilizing test equipment such as voltmeter and laptopUtilizing hand tools such as screwdrivers, pliers, wrenches, etc.Maintain accurate and proper trunk inventory levelsFollow established processes for service activity reporting and call managementAccept, organize, and respond to service calls utilizing a dispatch systemDrive to customer sites daily to provide service and maintenance

Customer Interaction:                                                                                   Interact with customer operations staffBe consistently reliable and timely in all aspects of the position, and display a positive attitudeDemonstrate customer relation skills that allow for independent resolution of most situations without management assistanceWork to continually improve customer relationsAdjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values

Learning and Development:                                                                        Participate in company sponsored personal development and quality initiativesComplete all company training and development courses required by EntrustDevelop competency in required applications to confidently use diverse software and systems required by the operationAssist less experience personnel that require assistance with difficult repair problemsCommitted to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement  

Qualifications: Basic Qualifications:Minimum of 2 year of electromechanical technician experienceProficient problem solving and troubleshooting skillsProficient with PC’s, current operating systems and relevant software applicationsWillingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locationsAbility to lift up to 70 lbsValid and active drivers license, insurableOvertime is required as needed

Preferred Qualifications:Additional electromechanical technician or field service experienceAssociates degree in Electronics or related field or equivalent verifiable trainingEntrust central issuanceAdvanced technical educationProficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party productsSkilled with tools and electronic test equipment

About Entrust:Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTubeEntrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

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Compensation Range:

The anticipated starting base pay for this position is: $21.60-$33.95 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Marcina Stewart

Marcina.Stewart@entrust.com