Welcome page Returning Candidate? Log back in! Field Services Engineer Job Locations US-NY-New York Position Type Regular Full-Time Requisition ID 2024-6406 Category Information Technology C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

 

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Field Services Engineer works to provide quick response to customer requests for product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Engineer will also be instrumental in preparing reports and will work in conjunction with the NOC and Service Desk Supervisors for any unresolved issue and follow escalation process.  

#LI-JM1

Responsibilities

Essential Functions

Ensures exceptional client satisfaction is consistently delivered and maintainedResponds to customer requests for break fix/install and performs scheduled maintenance of equipment to high standards and to the satisfaction of the customerPrepares for installations, upgrades, break fix and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location Reads topologies, technical documentation etc. to assist with troubleshooting and/or diagnosticsDiagnoses/troubleshoots voice and/or network issues Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issuesIdentifies proactively product/service sales opportunities at client sites and processes work order modifications as necessaryTroubleshoots and supports 3rd party software and applicationsCompletes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)Adheres to procedures and safety requirements as appropriate

Additional Specific Duties and Responsibilities

Manages client’s SLAsPerforms Server Room Rack and Stack Qualifications

Required Qualifications

Bachelor’s degree in an IT related or Business field preferred from an accredited universityCompTIA A+ and/or CompTIA Server+ certification or equivalent knowledgeExperience and knowledge of change management principles, methodologies and toolsAbility to work well in a cross-functional team environmentMust have excellent organizational and multi-tasking skillsExcellent verbal, written, and presentation skillsAbility to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretionStrong analytical, interpersonal, and relationship building skillsMust have legal authorization to work in the U.S. for any employerStrong work ethic and personal drive to excel Strong sense of urgency and commitment  to get the job doneSuperior negotiation, coordination, and conflict resolution skillsAbility to adapt to change quicklyRequires a valid driver's license Excellent customer service skills

Desired/Preferred Qualifications

CompTIA A+ and/or CompTIA Server+ CertificateProblem analysis and problem-solvingHigh stress tolerance Additional Information

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off


Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>

 

Pay Range

$60,000 - $80,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set,  and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

 

Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>

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