Miami, FL, 33126, USA
3 days ago
Field Services Project Manager
Job Description Insight Global's client is looking to bring on a Field Services Project Manager to help coordinate and manage all incoming requests from clients across the globe. This role will require travel and working hours will vary based on different time zones. The Field Services Project Manager is responsible for overseeing Engine Maintenance projects in the field. This role involves coordinating resources, managing timelines, and ensuring compliance with safety and regulatory standards to deliver high-quality service to clients. Key Responsibilities:  Project Management: Plan, execute, and finalize jet engine Maintenance projects, ensuring they meet scope, budget, and timeline requirements.  Team Leadership: Supervise and mentor field service technicians and engineers, fostering a collaborative and efficient work environment.  Client Interaction: Act as the primary liaison with clients, addressing their needs and ensuring customer satisfaction throughout the project lifecycle.  Customer Service: ensure business is meeting project targets, including turnaround times, profitability, and customer satisfaction. Provide oversight of invoicing and work order processes, ensuring all transactions are aligned with contracts and customer agreements. Develop and manage customer service scorecards, tracking key performance indicators to continuously improve service levels.  Technical Oversight: Provide technical guidance and support for engine maintenance and repair, ensuring adherence to best practices and safety standards.  Resource Allocation: Manage resources effectively, including personnel, equipment, and materials, to ensure optimal service delivery.  Compliance Assurance: Ensure all projects comply with aviation regulations, safety protocols, and company policies.  Documentation: Maintain accurate project records, including service reports, compliance documentation, and client communications.  Budget Management: Monitor project budgets, track expenditures, and implement cost-control measures to maximize profitability.  Continuous Improvement: Identify and implement process improvements to enhance service efficiency and customer satisfaction. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 5+ years of experience working with CFM-56 engines. - Project management and coordination experience. - Experience as a supervisor, manager, team lead etc. - Comfortable with 50% global travel. - Engineering degree - Aviation maintenance budgeting experience. - FAA Airframe and Powerplant (A&P) certification. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
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