Job Title Field Support Software Engineer  

 

About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.

 

About the position: 

We’re looking for a remote Field Support Engineer to support the Raymond iWAREHOUSE®, Automation, and Operator Assist Engineering teams. You will: 

Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate as expected. Provide prompt and effective technical support to clients via phone, email, chat, and on site, addressing inquiries and resolving issues related to our iWAREHOUSE®, Automation, and Operator Assist solutions. Serve as the primary subject matter expert (SME) in understanding and explaining software processes, features, and functionalities to produce accurate and reliable and clear documentation. Provide technical feedback throughout the software release process, including coordinating with development teams, conducting pre-release testing, and ensuring successful software deployments. Develop detailed and accurate release notes that document software changes, updates, bug fixed, and new featured, catering to both technical and non-technical audiences. Efficiently distribute software and its corresponding documentation to the needed parties and answer any questions that may arise regarding. Collaborate closely with engineering teams to identify, report, and prioritize software issues. Assist in devising and implementing solutions to address identified issues promptly. Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging materials. Understand the needs and background of different user groups and tailor both documentation and training accordingly. Create comprehensive training materials, including user guides, and tutorials to empower diver user groups in effectively using our product lines. Structure and organize documentation in a logical and user-friendly manner, ensuring that it is easy to navigate and search for information. Review and edit technical content as the SME for clarity, accuracy, and consistency, ensuring that it meets industry standards and best practices. Work individually to keep documentation up to date with software updates and new releases, revising content as necessary.

 

About the hybrid schedule:

This is a hybrid role that will have a varying remote/in-office schedule based on engineering and customer needs.

 

About you:

Bachelor’s Degree in engineering, comparable science degree, or equivalent practical experience.  Flexibility to travel up to 25% including internationally as needed. Strong customer service experience / background.  Basic software understanding   Understanding of wireless networking and networking infrastructure.  Additional knowledge of Raymond Material Handling equipment.  Excellent presentation and communication skills, both written and verbal  Proven ability to simplify complex concepts and make them accessible to diverse audiences.  Strong interpersonal skills and the ability to establish rapport with participants.   Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.  Willingness to learn new products at a fast pace.  Flexibility to travel as needed  Works well in a team or individual environment. 

 

About the total compensation package:

Salary - $65,000 - $90,500 per year. Compensation depends on the selected candidate’s education and experience.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

Vacation available on day 1 10 paid holidays Medical and Rx Plan options Dental and Vision Plan options Employee Assistance Program (EAP) Flexible Spending Accounts (FSA) for medical and dependent care Life Insurance and AD&D Short-Term and Long-Term Disability Accident, Critical Illness, and Indemnity Insurance ID Theft Protection Comprehensive 401(k) retirement plan with company match Profit Sharing Plan based on annual profitability Long-Term Care Insurance Vacation, Sick, & Volunteer Time Tuition Aid Program