Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Battery Products is seeking an eager and motivated Product Support Engineer to support to our international customer base, providing all functional support necessary including addressing all technical inquiries from the customer and Engineers covering installations, operations, training, and documentation. 

 Key Functions: 
 

Provides engineering support to customers through the performance of projects such as on-site battery maintenance process review, installation, fault troubleshooting, and training of our product lines. 

Assist in technical support relationship to drive customer satisfaction by proactively resolving technical issues for customers both onsite, online and via telephone. 

Provides online and phone tech support following internal procedures. 

Provides guidance on new product entry into service, certification support, and performance monitoring. 

Resolve challenging, potentially high impact customer situations with a high level of tact and understanding. 

Will provide case resolution, battery troubleshooting, and proactive support services. 

Enter documentation in CRM database, review, and track on a daily interval, providing updates to our customers and leadership. 

Analyze incoming technical support questions to recommend improvements in terms of clarity or technical notes in our CMM’s and other published customer documentation. 

Analyze warranty data to identify performance trends and lead root cause analysis investigations working with various internal departments (e.g., Quality, Engineering) 

Visits key customers to gain field insight on satisfaction with our products. 

Presents at various industry events to teach customers and partners best practices in terms of battery maintenance and usage. 

Support our Business Development, Sales, & Marketing teams with technical support as needed. 

Communicates and collaborates with other departments to solve complex issues involving various elements 

Seeks solution avenues to problems and assists customers to work through technical difficulties 

Receive customer feedback and escalate appropriately for future consideration 

Continuously learning about product updates and new technologies 

Create Service Bulletins, CMM’s, and support troubleshooting in the Redlands facility 

Performing troubleshooting on an Aircraft to resolve the issue or procedure as required 

Provides support by traveling to Customer sites and industry conferences as needed 

Maintains strict confidentiality, establishes trust and credibility, and acts with complete integrity 

Required: 

Associate or Bachelor's degree (B. A.) in Engineering, Chemistry, applied Science or Aeronautical disciplines 

At least one (1) to three (3) years’ of related experience and/or training in Aviation, Batteries; or equivalent combination of education and experience 

Intermediate knowledge in Microsoft Office application tools (Outlook, Word, Excel, PowerPoint) 

Able to enter, monitor and report on issues using a CRM Helpdesk tool 

Clear and concise communication skills (verbal/written documentation) in the English language via telephone, email, cloud applications 

Good interpersonal skills and a positive attitude that has obtained results on previous efforts where challenges and obstacles exist 

This position requires up to 50% domestic travel and up to 20% International travel 

Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).

Salary Range:

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​