Kforce is immediately adding a full-time Field Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Greenville, SC. Responsibilities: * Field Support Engineer will ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met * Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures * Provide software service, pre- sales, post-sales or service delivery support * For Mission Critical Customers, provide proactive and some reactive services * As a Field Support Engineer, you will monitor operation performance and work on corrective action plans (if needed) * Provide input about Customers business and industry trend information into Account Support Plan * Mentor/Coach new hires on work process and procedures. Responsible for account growth and retention * Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments * Prevent unplanned outages or data loss by proactively escalating issues * Provides leadership and coaching to Field Technical Support Representatives * Develop basic knowledge of change management process and tools