Field Support Infrastructure Operations Analyst Detroit metro
Comerica Bank
Infrastructure Operations Analyst II
The Infrastructure Operations Analyst will work under general supervision and is responsible for basic technology operations tasks. Partners with senior Infrastructure Operations team members to identify opportunities and solve problems. Collaborates with various technology teams and vendors. Resolves incidents, requests and/or change orders associated with operations.
Position Responsibilities:
System Operations
Support
Work closely with others to perform technical analysis and make recommendation on minimally complex problems and incidents. Second line support for incident management problems and issues related to select applications. Works closely with others to identify and resolve root cause behind reported problems and issues. Assist in the development and/or maintenance of operational documentation. Conduct proactive maintenance toward select systems. Evaluate business processes and company policies to enhance process workflows. Provide support in a 24x7 data center and/or 24x7 on-call support.Position Qualifications
Bachelor's Degree or High School Diploma or GED and 5 years of Technology experience 1 year of Technology experience 1 year of experience collaborating with others to solve business problems This position is not eligible for sponsorship. Must have indefinite employment authorization. Auburn Hills Operations Center8:00am - 5:00pm Monday - Friday
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