About This Opportunity Global Finishing Solutions is seeking a strategic and tactical leader to oversee the field support team. The Field Support Manager is responsible for providing leadership and direction to Supervisors and team members within all field services functional groups. The ideal candidate will have demonstrated experience working cross functionally at all levels within an organization and have a track record of driving quality and continuous improvement. Global Finishing Solutions (GFS) is the leading manufacturer of paint booths and finishing systems for a wide variety of industries. Our strength is in custom building finishing equipment to meet the unique needs of each customer. From sales and engineering to marketing and manufacturing, this variety of work makes our jobs exciting. What You Will Do + Define and implement metrics and processes for all functions within the Customer Service Department; Lead and participate in continuous improvement projects that achieve corporate quality objectives + Oversee the development and maintenance of service standards, training systems, processes, and best practices that ensure efficient delivery of responsive and effective customer support + Manage job responsibilities and performance of all team members engaged in Customer Service Department activities; specific duties include performance reviews, team motivation and discipline, scheduling of resources, and maintaining balanced workloads while managing within budget constraints + Ensure the integrity of customer data and administrative processes within the company’s CRM or other customer service management software systems + Assist Leadership in developing short-term tactical action plans that align with business unit strategic initiatives and long-term company objectives + Define, hire, and manage the resources necessary for the execution of customer service programs that support Service and Preventative Maintenance Agreements and exceed Service Level Agreements (SLA’s) when applicable What You Have to Offer + Bachelor’s Degree in related field with 7+ years experience in managing customer and technical services departments. + Demonstrated success in designing customer service and support organizations, and scaling of resources to support rapid business growth. + 5+ years’ experience in executing equipment service, maintenance, and technical support contracts, with demonstrated success in meeting Service Level Agreements. + Ability to envision process improvements that align to business growth objectives. What We Have to Offer + We offer a competitive compensation package, generous incentive plan, 401k and profit sharing, health, dental, vision, life insurance, short- and long-term disability. + Development and career advancement opportunities. + Opportunity to make your mark in a highly dynamic and growing work environment where you are empowered to make decisions and share in our company’s success. Careers at Global Finishing Solutions We believe that every employee is critical to the success of a company. A rapidly growing business, we are continuously seeking candidates to fill both new and vacant positions. Join us! To apply for the position, please go to www.gfscareers.us About Us Global Finishing Solutions (GFS) is the leading manufacturer of paint booths and finishing systems for a wide variety of industries — including automotive collision repair, aviation, industrial manufacturing, marine, military and defense, rail and transit, trucking and wood finishing. Our strength is in custom building finishing equipment to meet the unique needs of each customer. From sales and engineering to marketing and manufacturing, this variety of work makes our jobs exciting. Learn More About Us https://globalfinishing.com/about-us/our-company/careers/ https://www.youtube.com/user/globalfinishing https://www.linkedin.com/company/global-finishing-solutions-llc/ GFS is an equal opportunity employer and committed to a diverse workforce. Veterans, women, and minorities are encouraged to apply. GFS does not discriminate based on race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender-identity or any other characteristic protected by law.