About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world. About the role The Field Support Technician is responsible for addressing compatibility issues of various residential electrical dimmer products in the field. They will work in unison with our sales, engineering, quality, and technical service teams to perform on-site troubleshooting, diagnostics, and repair or replace. As the face of Leviton to the customer, a professional attitude and positive demeanor must be displayed. Responsibilities Primary liaison between customer and engineering to address compatibility issues Quickly assess compatibility issues at a site and provide feedback to engineering for immediate resolution Work closely with our sales organization to identify new construction applications and preemptively test and verify our technology Generate technical reports for each field visit Create a knowledge base of common compatibility issues Maintain professional business relationships with clients, electrical installers, distributors, and vendors as a representative of Leviton Qualifications Excellent trouble-shooting skills, ability to analyze a problem and apply critical thinking to solve. Comfortable working on a construction site Comfortable working with line voltage (120/240Vac) Able to work with an oscilloscope and other instrumentation A versatile and service-oriented mindset A good understanding of safety guidelines Familiar with building codes, Compliance & Standards, and electrical wiring Ability to work in a highly confidential work environment, and the ability to interpret a variety of instructions furnished in written, oral, diagram, or other form factors Strong oral and written communication skills Proficiency with the Microsoft Office Suite Education & Experience Bachelor of Science / Engineering / Technology degree is required. Electrical focus preffered. Minimum two years of experience in a field technician-related role Previous electrical wiring installation experience a plus Prior experience working on a new residential construction site is a plus Customer service/ technical sales experience a plus Travel Up to 80% travel Must possess a valid US driver license What We Offer Comprehensive benefits include: Medical, dental, and vision insurance programs 401K plans with employer-matching contributions Tuition reimbursement PTO Paid holidays Volunteer time off For more information about benefits, please go to: https://careers.leviton.com/benefits Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544. The future looks brighter than ever. Join our team now! #LI-Hybrid Pay Range $70,000.00 - $80,000.00 per year