Overview ... AutoCoding Systems Ltd is an industry leading specialist software/automation company, which specialises in device automation and data integrity solutions in and around the packaging line environment. With Head Office located in the UK, our solutions are deployed globally. We pride ourselves in fostering a genuine team culture, only employing the brightest minds and work collaboratively across different functions to deliver world class projects. Role Summary We have a position available based in the north of England. This role will sit within our customer helpdesk and provide day to day support to our customers who are logging support tickets/calls in conjunction with our existing helpdesk team, along with the ability to provide customer site visits when required for issues that can’t be resolved remotely in a timely manner. The Opportunity ... As a Service Support Engineer, your role will include. Ability to communicate well over the telephone and during customer facing site visits. Identify and escalate issues to relevant departments, when necessary, which may be outside of the normal customer support issue. Provide support to our customers via a Help Desk and onsite visits as required. Upskill the existing helpdesk team members with your own knowledge as required. Provide a mechanism for second line support escalations as required. Pro-actively looking for additional farmed income opportunities from the helpdesk and customers, such as equipment/software upgrades in our existing customer base. Perform Annual Health Checks Required Skills & Experience Basic understanding of device communications/protocols. A good understanding of TCP/IP networks and protocols. A good understanding of Microsoft SQL and associated tools. A good understanding of Microsoft Windows Server and Desktop Operating Systems. Strong appetite to learn, be proactive, and use our own software and 3rd party software systems to deliver the required solution. You will take an innovative approach to problem solving and be able to utilise and share knowledge with others in the team and across the company. Ability to prioritise issues and escalate when necessary. Ability to plan and schedule work as and when required. Excellent client facing skills. You will be flexible and willing to undertake support across other areas of the business. Notice always provided. Passport and driving license. NVQ2 in Electrical Engineering or higher Personal profile Self-confidence to challenge assumptions, great attention to detail, team-player, friendly with an enthusiastic service-minded “can do” manner towards colleagues, customers, and suppliers. Smartly presented and professional outlook, work ethic and attitude. Self-motivated and keen to learn. Benefits & Remuneration A highly competitive, above industry standard basic salary. A Company Vehicle A laptop and phone will be made available as part of the role. Why work at JBT ... What we offer you ... A highly competitive above industry standard basic Tools to do your job like laptop and mobile phone Company pension matched up to 8% 25 days holiday plus bank holidays Weekly payments for any out of hours work, plus an amount per call received Company social events like, bowling, eating out and generally having fun together! What we offer you ... A highly competitive above industry standard basic Tools to do your job like laptop and mobile phone Company pension matched up to 8% 25 days holiday plus bank holidays Weekly payments for any out of hours work, plus an amount per call received Company social events like, bowling, eating out and generally having fun together! As a Service Support Engineer, your role will include. Ability to communicate well over the telephone and during customer facing site visits. Identify and escalate issues to relevant departments, when necessary, which may be outside of the normal customer support issue. Provide support to our customers via a Help Desk and onsite visits as required. Upskill the existing helpdesk team members with your own knowledge as required. Provide a mechanism for second line support escalations as required. Pro-actively looking for additional farmed income opportunities from the helpdesk and customers, such as equipment/software upgrades in our existing customer base. Perform Annual Health Checks Required Skills & Experience Basic understanding of device communications/protocols. A good understanding of TCP/IP networks and protocols. A good understanding of Microsoft SQL and associated tools. A good understanding of Microsoft Windows Server and Desktop Operating Systems. Strong appetite to learn, be proactive, and use our own software and 3rd party software systems to deliver the required solution. You will take an innovative approach to problem solving and be able to utilise and share knowledge with others in the team and across the company. Ability to prioritise issues and escalate when necessary. Ability to plan and schedule work as and when required. Excellent client facing skills. You will be flexible and willing to undertake support across other areas of the business. Notice always provided. Passport and driving license. NVQ2 in Electrical Engineering or higher Personal profile Self-confidence to challenge assumptions, great attention to detail, team-player, friendly with an enthusiastic service-minded “can do” manner towards colleagues, customers, and suppliers. Smartly presented and professional outlook, work ethic and attitude. Self-motivated and keen to learn. Benefits & Remuneration A highly competitive, above industry standard basic salary. A Company Vehicle A laptop and phone will be made available as part of the role.