Field Technical Support

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Need expertise in HPE BCS servers and HPE Enterprise SAN/Storages like XP7/XP8 and Brocade Switches along with good hands-on HPUX OS knowledge.
Should be willing to work in shifts (24X7) 
Minimum experience of at least 8 years in the relevant domain

What you need to bring:

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.Integrate technical knowledge and business understanding to create. solutions for customers.Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.Apply company solutions to meet highly complex customer needs.Identify additional services that could lead to future service revenue growth.Provide technical consulting during contract renewal discussions.Build and maintain strong relationship up to senior management level in assigned accounts.Design and deliver support solutions using specific industry knowledge and expertise.Assist in managing delivery of industry support solutions.Lead Customer Expectation management as part of escalation process.Lead cross-team or large programs/projects.Coach or guide junior consultants.

Education and Experience Required:

Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.

Knowledge and Skills:

Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.Broad knowledge of corporate organization, job, and policies.Comprehensive business, technical or functional knowledge at an expert level.Communicate tactfully with diplomacy up to senior management levels within an organization.Active listening skills and ability to adjust messages to audience level.Problem-solving skills (proactive, reactive and creative).Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.Provide suggestions for operational efficiencies.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:

Services

Job Level:

Specialist

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.