As a Field Technical Training Specialist with Life Fitness, you will provide field support to customers (internal and external), distributors, dealers, 3rd party logistics, and 3rd party service providers in installation, maintenance and repairs on all LF product. Also act as primary field liaison for 3rd party independent service operators in assigned territory. Along with conducting training and service programs in the operation and maintenance of products. There will be up to 60% travel for training.
This position is a remote role and will be located in the Field.
Life Fitness' FTTS are responsible for:
Technical Training Events (50%)
Lead or co-lead all assigned in-person and remote training events
Create all related content needed to successfully conduct all assigned in-person and remote training events
Create all pre and post training event tests and reports
Book all travel for training events in a timely manner with cost reduction in mind
Create and maintain a folder on the Teams training site for each training event (includes in-person, Joliet, webinars)
Create training follow-up documentation within next business week after event. If there is back to back week of traveling for events than all follow-up docs due the week when returned to home office
Send training follow-up documentation to the appropriate parties
Send TCT certificates to attendees within 1 week of passing test
Administrative Responsibilities (45%)
Obtain pre-approval from Management prior to all travel
Request make-up days via email within 2 business days for any personal time spent traveling
Submit expense report within following business week of travel
Keep shared training calendar up to date with all events and time off
Maintain Van Inventory to less than $3K
Maintain Teams shared folders for training tea
Complete all admin responsibilities on billing customers/sales for training events within 1 business week of event
Given a week of no travel, below are the expectations during that business week:
Perform minimum 1 full day in the field doing:
Ride along with LF Tech
Ride along with ISO
Ride along with Sales
Customer visits
Create a minimum of 1 new technical document, (15 minimum per year) including:
Training docs or presentation material for future training event (add to training content folder on teams site)
Knowledge base article (send to Andrew T and cc manager to publish)
Training video for ALM (send to Fran and cc manager to post)
Field Service Newsletter article (sent to Matt C and cc manager to publish)
PACE support documentation
Training needs analysis
Work on all Admin and Other duties listed in this document
Attend and actively participate in all planned meetings
OTHER
Be available during normal business hours for tech support phone calls with other LF techs, ISOs, customers, sales etc
Actively participate in all meetings
Proactively identify training needs/gaps for both LF techs and ISOs based off meeting attended and interactions with techs
Proactively identify training needs for new products / Pace projects
Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance
Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site
Attending installs and regional trade shows
Working in compliance with Life Fitness Health & Safety procedures.
Other duties and responsibilities as assigned.
What are we looking for in our FTTS (qualifications)?
A minimum of 5 years field maintenance and repair experience required; Experience analyzing, evaluating, and diagnosing complex equipment problems in a timely fashion
Demonstrated technical expertise with Life Fitness or similar electro-mechanical products required
Must have and maintain a clean driving record and valid driver’s license
Ability and willingness to travel up to 60% of the time
Demonstrated training ability
High level of professionalism with excellent communication skills (both verbal and written) – direct customer and business partner interaction is routinely required
THE LIFE FITNESS FIELD SERVICE TECHNICIAN ROLE IS A GREAT OPPORTUNITY TO:
Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active and positively impacting lives.
Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility).
Collaborative environment fostering teamwork and accountability.
Comprehensive wellness benefits
Superior employee purchase program for Life Fitness brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.
Individual compensation packages are based on a variety of factors unique to the candidate, including skill set, experience, qualifications, and other job-related reasons. A reasonable estimate of the compensation range for this position is $60,000 - $85,000 per year. Additional benefits beyond base / bonus compensation include: a strong wellness and total rewards package (medical, dental, vision, life, disability, parental, 401K match, tuition assistance, discounts, & more), an awesome one-team environment AND ability to work independently, ability to make an impact – empowering the work to work out and creating healthier lives together.
Want to take the next step in your career?Life Fitness takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know.
Life Fitness is an affirmative action-equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “lifefitness@myworkday.com” for U.S. opportunities.
Life Fitness does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.