Job Description *ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES* Major Responsibilities - Under supervision, with latitude for independent initiative and judgment, serve as a technical resource person in the diagnosis and correction of computer, telephone and peripheral hardware problems including scanners and printers. - Respond in a timely manner to user concerns and problems. - Provide IT related support at various sites throughout the five boroughs of New York City. - Observe and control the operation of computer and peripheral equipment. Check indicators and determine proper functioning of equipment to resolve hardware and software issues, ensuring timely and courteous service. - Configure, repair and troubleshoot handheld Android devices. - Support MS Windows Virtual Desktop and iGel. - Work with vendors to perform troubleshooting. - Maintain and upgrade systems, replace outdated ones and install new systems. - Ensure that all work orders assigned are filled out properly and closed in a timely manner in the system. - Perform administrative work, including maintaining service records and inventory control. Work Location: Randall's Island, Manhattan How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 703525. All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications. *Current Employees please include your ERN and Job ID# 703525 on your cover letter and resume. NOTE: All resumes must be received no later than the last day of the posting period. References will be required upon request. nyc.gov/parks MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW. For information about applying for Civil Service Exams go to: Civil Service Exams - Department of Citywide Administrative Services (nyc.gov) TELEPHONE SERVICE TECHNICIAN - 92590 Qualifications 1. Four years of full-time, satisfactory journey-level experience, acquired within the last ten years, in the maintenance, installation, or repair of telephone communications systems and equipment; or 2. Three years of full-time experience as described in "1" above, plus graduation from a recognized vocational or trade high school, with a major sequence of courses in electrical or electronic technology; or 3. Two years of full-time experience as described in "1" above, plus an A.A.S. degree from a community college or 60 college credits in a major sequence of courses in electrical or electronic technology. 4. Education and/or experience equivalent to "1", "2", or "3" above. License Requirement A Motor Vehicle Drivers License valid in the State of New York. Employees must maintain the license for the duration of their employment. Special Note To be eligible for placement in Assignment Level II, candidates must have, in addition to the minimum requirements, at least one year of experience in Assignment Level I or in a supervisory capacity. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.