**Description** **What you'll do:** + Assist field technicians with equipment installations, configurations, and setups at customer sites + Support field technicians during maintenance tasks, troubleshooting technical issues, and performing repairs + Help in managing tools, equipment, and inventory necessary for field operations + Prepare work areas and ensure all required resources are available for field technicians + Provide logistical support, including loading and unloading equipment, transportation arrangements, and equipment preparation + Assist with documenting work activities, including service reports, equipment inventory, and customer communication + Aid in conducting equipment tests and quality checks to ensure proper functionality + Assist in providing on site customer support and address customer inquiries or concerns + Collaborate with field technicians to share information, gather data, and coordinate tasks effectively + Maintain a clean and organized work environment, both on site and in the vehicle + Adhere to safety protocols and regulations to ensure a safe working environment **What We Offer:** + A supportive and inclusive work environment that values diversity and encourages innovation. + Opportunities for professional growth and career development. + Competitive salary and comprehensive benefits package, including generous paid time off, 401(k) with company match, tuition reimbursement, and flexible work schedules. + Benefits offered include company-sponsored medical, dental, vision, and 401(k) plan with company match. Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually. Full-time employees are eligible to earn PTO hours. May be eligible for discretionary bonus as determined by the company **Minimum Requirements:** + High school diploma or equivalent + Prior experience in a technical support or customer service roles **Preferred Qualifications:** + Knowledge and basic understanding of the equipment, systems, or technology that field technicians work with + Knowledge with common tools, equipment, and components used in the field Why Join Us? At ENTRUST Solutions Group, we are a community of over 3,000 dedicated professionals committed to our clients and each other. As an ENR Top 100 company, we provide comprehensive engineering, consulting, and automation services to various industries, including gas and electric utilities, telecommunication service providers, pipeline operators, and industrial companies. We are a forward-thinking organization dedicated to leveraging cutting-edge technology to drive success. We are committed to fostering a culture of innovation and continuous improvement. We believe in fostering a culture of inclusivity and respect, where everyone feels valued and empowered to contribute their unique perspectives. If you are looking for a place to grow your career, we would love to hear from you! Explore More Opportunities: Not quite the right fit? Check out all our openings at ENTRUST Solutions Group Careers. To learn more about ENTRUST Benefits and Culture, please visit our company LinkedIn page and follow us at: https://www.linkedin.com/company/entrustsolutionsgroup ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group. \#LI-VH1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)