Field Technician I

Seize your opportunity to make a personal impact as a Field Technician I supporting the CDC personnel. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Field Technician I you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician I joining our team to

HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT

Provide outstanding customer support assistance via phone and email in Windows 10Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.Meet SLAs in a high volume work environment and the main CDC campus.Utilize solid MS  Office 365 OutlookProvide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices

WHAT YOU’LL NEED TO SUCCEED:

3+ years of IT related experience troubleshooting hardware and software, and connectivity issuesIT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365Familiarity with a high paced SLA driven environmentExperience troubleshooting Windows 10, MS Office 365 OutlookExperience configuring MAC desktops and LaptopsExperience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/MacKnowledge of a Ticketing System.​High School Diploma or GED

GDIT IS YOUR PLACE:

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays