Field Training Manager, Amazon Fresh Stores
Amazon.com
We are looking for an experienced Field Trainer who can bring Amazon’s customer obsession to life in a grocery retail environment. You will be accountable for empowering salaried managers and hourly associates by delivering comprehensive training and development that drives operational excellence, fosters a culture of growth, and ensures the continued success of the Amazon Fresh network. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun.
Field Trainers are process-driven, comfortable with a high degree of ambiguity, detail-oriented and able to think outside the box. Field Trainers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.
You will travel extensively in the geos you support and must be readily available to quickly respond to unplanned issues that affect training operations. This role works in-stores 5-days a week. On average overnight travel is expected to be 25%. During peaks, travel could increase to 75% -100%.
Key job responsibilities
• Serve as a multi-threaded leader for training and development across the Amazon Fresh network of stores. Maintain strong relationships with all key stakeholders.
• Be an active and productive partner/liaison to store teams.
• Consult on learning strategies and effectiveness and gather feedback from the field to improve Learning & Development programs.
• Assess employees’ needs for training and further development.
• Influence leaders and stakeholders; demonstrate effective consulting and coaching skills, with an ability to influence in all directions and at all levels.
• Engage multiple stakeholders and drive alignment and action towards goals.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers.
• Maintain expertise in role by staying current on tools, process, and procedures.
Field Trainers are process-driven, comfortable with a high degree of ambiguity, detail-oriented and able to think outside the box. Field Trainers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.
You will travel extensively in the geos you support and must be readily available to quickly respond to unplanned issues that affect training operations. This role works in-stores 5-days a week. On average overnight travel is expected to be 25%. During peaks, travel could increase to 75% -100%.
Key job responsibilities
• Serve as a multi-threaded leader for training and development across the Amazon Fresh network of stores. Maintain strong relationships with all key stakeholders.
• Be an active and productive partner/liaison to store teams.
• Consult on learning strategies and effectiveness and gather feedback from the field to improve Learning & Development programs.
• Assess employees’ needs for training and further development.
• Influence leaders and stakeholders; demonstrate effective consulting and coaching skills, with an ability to influence in all directions and at all levels.
• Engage multiple stakeholders and drive alignment and action towards goals.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers.
• Maintain expertise in role by staying current on tools, process, and procedures.
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