Description We are offering a contract to hire employment opportunity for Member Services Representative in Carmel, Indiana. This role involves a combination of data management, customer service, and administrative tasks, making it suitable for individuals with strong organizational skills and attention to detail. Responsibilities: • Respond to and process inbound calls, demonstrating effective communication and customer service skills. • Handle approximately 30-40 claims per day, prioritizing speed and accuracy. • Utilize MS Word and MS Excel to maintain and update customer credit records. • Perform data entry tasks swiftly, with a focus on accuracy and efficiency. • Cope with interruptions and adapt to changing priorities in a fast-paced work environment. • Conduct filing and copying tasks, demonstrating basic office skills. • Use email effectively to communicate with customers and team members. • Monitor customer accounts and take appropriate action based on account status. • Manage and resolve customer inquiries, ensuring a high level of customer satisfaction. • Maintain a high level of productivity, aiming for a keying speed of 6,000 - 8,000 kph. Requirements • Proficiency in MS Word and MS Excel • Comprehensive knowledge of basic office skills • Strong customer service skills • Ability to type at a speed of 6,000 - 8,000 kph • Experience with copying machines • Comfortable with email communication • Prior experience in filing and maintaining records • Familiarity with the health insurance industry • Attention to detail and high level of accuracy • Excellent organizational skills • Ability to handle confidential information responsibly • Capable of working independently and as part of a team • Strong verbal and written communication skills • Ability to multitask and prioritize workload • High school diploma or equivalent required • Previous experience in a similar role would be an advantage. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .