Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Unified Systems Operator at Kyndryl, you'll take on a critical role of monitoring, controlling, and maintaining cutting-edge systems across our expansive infrastructure environment. You’ll be the key to providing innovative solutions to both technical and business challenges – ensuring seamless operations that push the boundaries of what's possible.

In this role, you’ll become a trusted advisor to our customers, offering insights into best practices and resource utilization. You’ll be vital in maintaining our infrastructure through monitoring and validating events and or alerts, executing preventative tasks and escalating potential outages or abnormal situations, applying a proactive approach to challenges.

As a Unified Systems Operator, you’ll have the opportunity to collaborate with diverse teams and specialists on projects and interact directly with customers to understand their needs – facilitating cohesive and successful partnerships.

To thrive in this role, you'll need to bring a challenge and detail-oriented mindset, coupled with the agility and sense of urgency needed in our fast-paced environment. Join us in shaping the future of technology – where every day is an adventure, and every challenge is an opportunity for growth. Are you ready to redefine what's possible?

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer – we have opportunities you won’t find anywhere else.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

7+ Years of experience in File Transfer tools, Connect Direct, Connect Express, Connect Center, SFG - Sterling FileGateway, SFG lite, SSP and B2B

Experience in practicing the relevant skills. Deep know-how in the related technologies. Able to create complex solutions/designs and other concepts, anticipating complex future scenarios and problems.

Agile methodology as way of working  

Experience with Scrum Methodology and Tools Jira& , Confluence, GitHub, Nexus, Docker/Kubernetes  Service Now User to start, work, track and complete Change Requests, Tasks  Deep Experience with IBM Sterling B2B integrator   Experience with IBM Sterling B2B integrator Control Center  xperience with Shell scripting (Linux, Windows)  

Experience with IBM Sterling B2B Integrator Process configuration, internal Scripting  

Know-How also with Infrastructure (Windows Server, Linux, Oracle, MS SQL,  

PostgreSQL, Azure Kubernetes, AWS Kubernetes, OpenShift)  The service provider should continuously strive to improve the platform stability, performance, and user experience.

This may involve implementing enhancements, adopting new technologies or best practices, and incorporating user feedback for future updates.   

Customer 1st and 2nd level technical consulting 

Preferred Skills and Experience:

Installation and configuration of filetransfer infrastructure - Install Sterling File gateway (new nodes)

Installation and configuration of filetransfer infrastructure Configure Sterling File gateway components (new configuration)

 Provisioning of software licenses based on defined portfolio.

Server configuration and installation of necessary prerequisites (new components)

Configuration of infrastructure components monitoring

 Manage the internal and external load balancer for Filetransfer Service

Manage the Antivirus Scanners dedicated for Filetransfer Service*

Manage the Sterling File Gateway (SFG) Nodes (incl. optimization and configuration)

Execution of recommendations from System engineering / Architecture

Performance and problem analysis without incident

SFG optimization and configuration

Guidance of user tests

Performance analysis and optimization of applications

Planning and operation of Customer recovery test

Accompany user test at Customer’s request. 

Recovery of Filetransfers service infrastructure in case of disruption by incidents (SFG, SSPs, Control Center, Control Center Director) – excluded antivirus solution, firewall and network supported by AGN

Recovery of Filetransfers service infrastructure in case of disruption by incidents (MSSQL, Load Balancer, OS) – excluded antivirus solution, firewall and network supported by AGN.

 Support of Customer application recovery tests

Security administration for central filetransfer infrastructure

Installation of software patches and version updates for Filetransfer Service infrastructure

Installation of software patches and version updates for Filetransfer Service applications and components

Installation of service-related fixes and security patches (GISF - Group Information Security Framework) for Filetransfer Service infrastructure based on existing vulnerabilities.

Implementation of major releases and versions according to supplier’s software lifecycle for Filetransfer Service infrastructure

 Implementation of new software releases according to customer/Allianz Technology's software lifecycle for filetransfer clients.

Administration of change requests for Filetransfer service issues (originating from related systems)

Analysis on customer requests 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.