Customer Services Advisor (Finance team)

We are looking for an experienced Customer Services Advisor to join our Finance team at our Head Office in Hillington, Glasgow.

We offer:

33 days’ annual leave Flexible leave Generous employee discounts Private healthcare Workplace pension Hybrid working with two days at home …and much more

Hours

This is a full-time position: 8.30am – 5.30pm, Monday – Friday with one late night per week (11:30am – 8pm).

Position also requires work on approximately one out of four Saturdays (9am – 2pm).

Please note: If you work on a Saturday, you will be given a day off during the week.

About the role

To deal with a variety of regulated finance complaints, know and understand FCA rules on responding to complaints, and ensure full investigations are carried out.

In addition, dealing with DCA commission complaints once the FCA pause on these complaints have been lifted.

This role will suit a customer focused person, who has excellent attention to detail on finance related complaints, ensuring the correct outcomes are achieved.

This person will have worked in the finance industry and has a wealth of knowledge on finance matters.

Day-to-day duties

Dealing and investigating finance related complaints, liaising with branches to ensure all facts have been gathered before responding. Dealing with enquiries and complaints from finance companies, liaising with branches and Customer Services tech team before responding to finance companies. Dealing with DCA commission complaints from customers and CMCs, ensuring all points raised in complaints are answered in full. Working with colleagues in Finance team to work the diaries and that all deadlines are met. This includes internal deadlines as well as regulated deadlines. Answering calls from customers and third parties, dealing with their enquiries and complaints over the phone, logging complaints where applicable. Where appropriate, help collage MI for reporting purposes. Will be required to sit internal finance exams (open book).

Essential skills

Strong communication and influencing skills High level of accuracy in all aspects of the job (oral and written) Being able to challenge where appropriate Understanding of the FCA rules around finance complaints Can work as part of a team as well as on their own Reliability

Please note: Full training on all aspects of the job will be given.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.