Everything we do at Amazon is focused on being "Earth's Most Customer-Centric Company”. At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally, help others understand financial decisions and are trusted business advisors. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.

The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business to partner with the Worldwide Capacity Planning team. You will work closely with your business partners to define roadmaps, identify the right business strategies, and provide guidance and reporting. The successful candidate will be a self-starting contributor with effective business partnership experience and proven abilities to manage complex projects and dive deep into the details when needed. This person will partner with finance and business leaders across several teams to provide strategic guidance, tactical direction, and decision support.

Key job responsibilities
• Provide financial guidance in matters of site strategy and network simplification, HC prioritization decisions, other strategic initiatives and cost reduction ideas influencing OPEX.
• Build and own financial modeling for multi-million dollar investment decisions, partnering with the business on inputs and design, including designing and managing mechanisms to enable performance monitoring.
• Lead and author Monthly/Quarterly Financial Reviews, presenting financial summaries and insights to CS Leadership.
• Proactively design mechanisms to enable performance monitoring.
• Inspect Headcount investments and project prioritization decisions and make trade-off recommendations to maximize value creation for the business.
• Synthesize large volumes of data and present findings to senior management.
• Lead cross-functional workstreams including driving requirements agreement and delivering results, gaining buy-in from partner teams and designing and executing plans to drive adoption of changes.
• Provide mentorship to junior team members and participate in team-wide educational efforts.