The Finance Operations Business Partnership (BP) team is seeking a Finance Manager who will be a key member of the Amazon Business BP team. This individual will be responsible for supporting the Amazon Business order-to-cash (O2C) process. In this role, you will be responsible for developing and maintaining operational and business metrics and targets, driving global operational reviews, as well as, owning improvements to achieve targets. As a business partner, you will work daily alongside Accounts Receivable Service Centers analysts and managers, Amazon Business Sales, Finance, Legal, Accounting, Tech, Customers, and other operational groups at all levels in a global environment. Complex problem solving and financial analysis skills are required to manage multiple high visibility priorities in a fast-paced environment with ambiguous situations.

Responsibilities:
- Define key performance indicators – develop operational and business metrics and service level agreements for programs and processes, and track delivery against global objectives.
- Consolidate inputs, and challenge assumptions, on performance drivers and projections from stakeholders
- Develop and maintain effective partnership between Finance Operations, Service Centers and Amazon Business Business and Finance teams.
- Obtain and summarize critical data sets to trace defect areas to primary root cause drivers, scope future state solutions, influence road map decisions and measure the effectiveness of solutions that are implemented over time
- Solve critical customer, process, and system escalations effectively to ensure root cause analysis and effective problem resolution.
- Identify and quantify financial and operational risks and opportunities
- Support operational escalations effectively to ensure root cause analysis and effective problem resolution.