**Schedule:** Hybrid – Tuesday, Wednesday ,and Thursday In office, Monday, Friday from home 9am-5:30pm **Candidates should have these core essential skill sets to be considered for the role:** 1. Analytical skills 2. Mid-level excel skills 3. Worked with national type of accounts, as an example **Walmart, Target CVS,** Macy’s etc. 4. Minimum High School Diploma or GED 5. At least 5 years experience **making outbound calls** to customers to **resolve balances deemed past due.** 6. At least 5 years experience using an **Accounts Receivable (AR) system.** The Finance Operational Admin II( **Collections** ) will make **outbound calls to customers** to **resolve balances deemed past due** by the Accounts Receivable (AR) system. The AR System will manage customer’s accounts according to defined Strategies. The A/R Processor will use experience to identify customer’s needs and provide solutions. **Essential Job Functions:** • Responsible for the follow up and timely completion of next action item according to the Strategy under which the account is managed. • Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications • Responsible for proper documentation in the **AR system.** • Must be able to **analyze customer payment trends** and make suggestions to mitigate **account balances.** Must have the ability to quickly review account history, payment and credit information to articulate a resolution • Resolves **payment delay issues, deductions** , and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction. • Provides communication to customers via telephone, computer, and written correspondence regarding account’s status, and obtain payments or develops resolution plans up to and including payment.. • Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness. • Process customer payments, and provide customer documentation as needed. • Perform functions within established guidelines and release orders • Performs related duties as assigned. **Required Knowledge and Skills:** Knowledge of: • Business and personal computer hardware and software applications. • **Collections with a high volume transaction company.** • Must be proficient with Windows and Excel. **Skill in:** • Establishing and maintaining effective working relationships with others. • Providing excellent customer service with both internal and external customers. • Excellent analytical and problem solving abilities with attention to detail. • Excellent interpersonal skills, including verbal and written communication • Ability to work independently to achieve desired results. **Education/Experience:** • **Minimum of Associates Degree Preferred** • Minimum of Five (5) years of business to business **collections experience** **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.