Summary: Seeking a Finance Representative II with experience in customer service, financial systems, and case management systems.

Requirements:

Basic experience with Windows

Hands-on experience with MS Office 2010 Applications, Microsoft Edge, and Outlook

Basic experience with Dell & HP laptops and desktop computers

Customer service experience (e.g., call center, service-oriented, retail customer service, medical office, financial services, bank tellers, IT Service Desk)

2 years of relevant experience or a college degree with no work experience

Bilingual in English and Spanish (written and verbal)

Familiarity with Accounts Payable, Travel and Expense processes, and IT

Experience with case management systems (Service Now) and knowledge base systems

Experience with enterprise-level financial systems including PeopleSoft Enterprise Helpdesk

Experience in a finance shared service or call center environment preferred

Responsibilities:

Answer customer or vendor inquiries using multiple computer programs

Field and receive customer inquiries for administrative issues and questions

Provide high-quality customer care by collecting information from the customer/vendor and performing moderately complex transactions

Retrieve answers in a knowledge base or financial systems; document/tracking service in a case management system; write notes/emails to complete service; file documents electronically

Work as a team member performing various tasks across Accounts Payable, Travel and Expense, and IT

Create cases for handling issues and escalate to other provider groups as needed

Pay Details: $17.00 to $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.entegee.com/candidate-privacy-information-statement/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance