Job Title Financial Aid Advisor I Agency Texas A&M University Department Scholarships And Financial Aid Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description What we want Scholarships & Financial Aid is seeking a Financial Aid Advisor I to counsel and provide student financial aid information to prospective and currently enrolled students and their families as well as donors and other offices on campus. We are looking for a detail-oriented individual who is passionate and enthusiastic about providing excellent customer service while assisting students, families, departments, and donors with their inquiries. Qualifications Required Education: + Bachelor’s degree or an equivalent combination of education and experience ​Knowledge, Skills, and Abilities: + Ability to meet deadlines and maintain a high level of accuracy, professionalism, and customer service + Working knowledge of Microsoft Office software + Ability to work individually or as a team in a dynamic organization + Good interpersonal communication skills + Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions + Ability to organize and make decisions + Ability to work well under pressure + Ability to use tact, diplomacy, and judgment in dealing with all customers Responsibilities Processing: Under close supervision, uses discretion and independent judgment to review and process financial aid requests, reports, and applications. Learns how to collaborate with on campus representatives regarding students' financial aid concerns. Learns how to and assists with reviews of student files and makes adjustments as needed. Learns the student financial aid process and shadows team members. Learns how to and awards, revises and/or approves the awarding of financial aid and/or scholarships through the specific controls of program policy and guidelines. Financial Aid Knowledge & Team Support: Learns, interprets, and maintains knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid. Learns how staff interact with and transition students from prospective to currently enrolled students. Ensures that processing activities adhere to established policies and procedures. Administrative: This position learns to award education abroad scholarships, provide customer service through the scholarship email box, review and process conduct and honor code violations, review and process student travel and awards, process December graduation report, and communicate good standing to endowed scholarship donors. General: Participates in and assists in the planning and execution of events for departmental initiatives (e.g. financial aid awareness programs, Aggieland Saturday, New Student Conferences, etc.). Learns how to and responds to varied questions that may require researching and consolidating data regarding financial aid and scholarships. Attends local, state, and national workshops, and conferences. May assist with presentations. What You Need to Know Salary Range: $20.19/ hour Cover Letter & Resume: A cover letter and resume are strongly recommended Who We Are The mission of Scholarships & Financial Aid is to provide students and their families with information and financial resources to attend Texas A&M University, along with support programs that promote higher education and developmental opportunities. We administer scholarships and financial aid, which include the following programs: grants, student loans, student employment, veteran educational benefits, athletic aid coordination, short-term loans, and emergency tuition and fee loans. In addition, our office provides advising on the programs listed above. Our office also assists students in gaining financial literacy knowledge through our Money Education Center. Our office is responsible for processing student aid and veteran educational benefits for College Station, Galveston, all Health Science Center sites and Qatar which totaled approximately $836 million in financial aid assistance for the prior academic year. Why Texas A&M University? We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as: sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as:    + Health, dental, vision, life and long-term disability insurance (http://www.tamus.edu/business/benefits-administration/)  with Texas A&M contributing to employee health and basic life premiums    + 12-15 days (https://employees.tamu.edu/employee-relations/leave/paid/university-holidays.html)  of annual paid holidays     + Up to  eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  and at least  eight hours of paid vacation  (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month    + Automatic enrollment in the  Teacher Retirement System of Texas (https://new.tamu.edu/enjoy-the-benefits/retirement/)      + Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)  for health and wellness programs    + All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training programs, webinars, and limited financial support to attend conferences, workshops, and more     + Educational release time and tuition assistance (https://employees.tamu.edu/benefits/healthy-behaviors/employee-tuition.html)   for completing a degree while a Texas A&M employee    For additional benefit information Click here (http://employees.tamu.edu/benefits/\_media/documents/200benefitsWellness101.pdf) Our Commitment: Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume’ or use a LinkedIn profile to pre-populate the online application.    All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.