In a high volume processing environment, a financial aid processor prepares and processes student financial aid files in accordance with federal, state and institutional regulations and guidelines for the purpose of determining eligibility and awarding financial aid.  Assists with the administration of one or more federal, state or institutional programs by reviewing, analyzing and determining eligibility and awarding for various financial aid programs. 

Analyzes and processes financial data on students to determine aid eligibility and make awards within federal, donor and/or institutional guidelines.Requests additional information based on analysis and review to apply established government and institutional regulations, rules, guidelines and procedures.Determines eligibility for federal, state and institutional financial aid.Resolves over awards and overpayments and contacts students, lenders, employers, donors, guarantee agencies and/or staff to resolve discrepancies.Determines if students qualify for an unusual/mitigating circumstance; exercises professional judgment by making adjustments or revisions to costs, contribution, need, or dependency status as exceptions to the prescribed process.Determines appropriate cost of attendance for students and awards federal, state and institutional aid to financial aid recipients.Uses information systems to input data, maintain databases, perform research for projects or inquiries and generates reports.Interacts with appropriate outside entities in order to facilitate the student eligibility process.Notifies students of changes in eligibility of awards.Addresses questions and requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.Analyzes various system-generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines.

Bachelor’s degree in Business or Public Administration, Humanities or other related field preferred AND one year of experience in financial aid student counseling; OR, five years of experience in financial aid, student counseling or directly related experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. 

Knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.Knowledge of how the Student Aid Index (SAI) calculation works and how the SAI impacts the awarding of Title IV funds.Knowledge of federal Title IV financial aid programs, awarding eligibility requirements and supporting regulations.Knowledge of private loan programs, awarding eligibility requirements and lender policy. Working knowledge of Federal Systems such as COD (Common Origination and Disbursement), FPP (FAFSA Partner Portal) and NSLDS (National Student Loan Data System).Working knowledge of ELMOne and ELMSelect for private loan processing and reconciliation.Knowledge of monthly and annual Title IV reconciliation processes.Knowledge of and skill in automated processing.Experience in critical thinking and problem solving.Knowledge of Family Educational Rights and Privacy (FERPA) requirements.Experience in critical thinking and problem solving.Evidence of effective communication skills.Basic computer software skills, such as Microsoft Office products, specifically Word and Excel.Knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence.Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs.

 

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.Required to stand for varying lengths of time and walk moderate distances to perform work.Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.Ability to clearly communicate to perform essential functions.Financial Aid and Scholarship Services is one of several departments comprising Academic Enterprise Enrollment which utilizes a variety of strategies to support and enroll a diverse student population representative of Arizona State University's vision.  The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student's application for financial aid a simple and affordable process.  Each staff member is committed to helping a student finance their education by effectively utilizing scholarships, grants, federal work-study and loans.  The unit provides tools to help determine the cost of attending ASU, including a scholarship estimator and a scholarship portal to search for available scholarships.  The department provides resources to students to use to budget their money and a student employment unit which processes ASU department requests for student workers.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

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