Description We are Amazon’s Finance Operations organization and responsible for Amazon’s strategic customers Payables and Receivables. We are responsible for making on-time, accurate payments, billings and collections on behalf of North America Retail. We are seeking an Accounts Receivable (AR) Analyst that will work directly with our customers, upstream billing, sales and finance teams to coordinate on time collection of revenue. You will l own the relationship with the customers and provide day to day support to enable timely payments. This position will lead efforts to dive deep into vendor payment data, drive process improvements, standardize processes, and eliminate root-cause defects within existing systems. By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us. Primary responsibilities: - Systemically intake, escalate, and triage customer payments (payables and billings), contacts, and issues and follow-through to resolution, including executive-level communication. - Recognize escalation trends and identify underlying defects and root causes. - Partner with and influence upstream and downstream teams - Meet or exceed monthly collections goals - Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis. - Communicate directly with customers to resolve invoice and billing discrepancies and ensure timely and accurate payment. - Work across US time zones as needed. Key job responsibilities - Single point of contact for all billing and collections related task for strategic Government and Commercial customers for AWS - Understand the end to end relationship with the customers and proactively manage past due balances - Create statement of accounts, communication plans, SOPs for specific customer accounts - Report collections related key metrics on daily, weekly and monthly basis - Create and share root cause analysis & write documents for dive deep sessions - Escalate to senior leadership key issues that could impact collections - Deliver on multiple data requests and participate in process improvement workshops - Manage highly ambiguous situations and communicate effectively with multiple stake holders This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. A day in the life The Accounts Receivable Analyst is responsible to collect against a portfolio of accounts. Analysts are required to work to collect against past due and aged accounts; meeting or exceeding monthly collections goals. Performance on collections is the top metric for success in this position. Analysts are also expected to recommend process improvements, write documents explaining the health of assigned accounts, and build SOPs and training plans. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Basic Qualifications - 2+ years of tax, finance or a related analytical field experience - 4+ years’ experience with key performance indicators (KPIs) and applying them to analyses - Ability to communicate effectively with Senior Government Officials in a collections type role - Experience identifying, leading, and executing opportunities to improve, automate, standardize or simplify tools and processes - Current, active US Government Security Clearance of TS/SCI with Polygraph. Preferred Qualifications - 4+ years of experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results - 4+ years of experience in the transactional accounting field - 4+ years of experience identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan - Ability to switch between AR and AP roles Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.