Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Health in Wausau, WI is seeking a Financial Care Representative to join our team!
The Financial Care Representative works in a call center environment and interacts with customers to deliver exceptional service. Receives inbound patient and customer inquiries, responding in accordance with Aspirus Revenue Cycle policy and procedures in an efficient and courteous manner. Answers questions about billing and collections, explains financial policies and programs, establishes payment arrangements, processes payment transactions, sends itemizations and correspondence, manages mail, coordinates and documents information, maintains call reports and logs, verifies benefits, contacts payers and other third parties, organizes and relays price estimates, participates in problem solving and complaint resolution, connects customers to other appropriate resources.
Responsible for meeting call productivity and quality assurance measures for all customer encounters. Follows standard operating procedures and maintains compliance with HIPAA. Promotes the mission, vision, and values of Aspirus.
May participate in quality improvement projects, financial clearance support, and other duties as assigned by Aspirus Revenue Cycle Leadership.
HOURS: Full Time 1.0 FTE, 80 Hours Biweekly
Experience/Qualifications
Knowledge of basic accounting, patient financial practices, and governmental and legal rules and regulations related to billing and collection activities normally acquired through completion of a high school diploma, GED, or equivalent combination of education and experience.Technical school or college majoring in some aspect of a health information program desired.Knowledge of medical terminology, basic CPT and ICD coding desired.One year experience in healthcare billing, medical insurance and benefits, or finance background necessary.Minimum of two years’ experience in customer service required.Prior experience in medical collections and account resolution beneficial.Previous experience in call center desired.Billing, coding, or collections certification preferred.Exceptional verbal and written communication skills, problem solving ability, sound judgment, adaptability, and resilience.Average typing speed of 40 wpm with minimal errors.Proficiency in the use of relevant computer applications, call center systems, and miscellaneous office equipment.Ability to complete work with interruptions and time pressures, be accurate and detail-oriented in all work products, and prioritize and meet deadlines.Expected to work extended hours to meet deadlines, attend meetings, and/or work shift rotation to cover longer hours of operation as needed.Employee Benefits
Aspirus Wausau Hospital is the flagship of the Aspirus system that serves patients in 14 counties across northern and central Wisconsin, as well as the Upper Peninsula of Michigan. It is a licensed private/not-for-profit facility with 325 beds and staffed by 350 physicians in 35 specialties. Aspirus Wausau Hospital is a Level II trauma center that provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 220 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. To learn more about Wausau click the following link: Wausau, Wisconsin
Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women's health, and spine and neurological care.
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 19 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
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