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As a Financial Center Manager (FCM), you will be responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service.  The FCM is accountable to achieve defined financial metrics of revenue, loan and deposit growth by recruiting and developing associates to surpass their performance objectives.  As the FCM, you are responsible to be involved within the community, help drive business development, expense management and oversee the operational soundness of the banking center.
 
 

Essential Duties and Responsibilities

Manages all goal attainment, service, marketing and operations of the banking centerDemonstrate and educate associates to share the banks full scope of resources, including traditional in branch services, digital capabilities, and business partner resources Meet regularly with staff(s) regarding time management, communication skills, goal progress, regular business, bank security and operational policies to build employees’ confidence, competency and efficiencyRecruit, train, develop, evaluate and coach staff to ensure expectations for their positions are metEnsure that personal, associates and branch goals are met by providing valued solutions and recommendations uncovered through a needs-based philosophyLead a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s); coach staff(s) to sell and handle consumer loan requests in an effective mannerResponsible to grow existing and develop new small business banking relationships within the market through outside client-facing activityMaintain a high level of client satisfaction by retaining and developing highly engaged associates Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance trainingProcess customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutionsPerforms other duties and responsibilities as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirement listed below are representative of the knowledge, skill, and/or ability required.

Skills

Ability to share and disseminate information in a consistent and impactful mannerAbility to manage and lead an effective sales process while supporting excellent customer serviceEmbrace and positively lead a group through the ever evolving and fast paced banking environmentAbility to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization

Education and/or Experience

HS Diploma/GED andBS/BA degree preferred or equivalent work experienceTwo to four years management experienceThis position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/orObtain an NMLS license after employment.  Please refer to (http:/mortgage.nationalwidelicensing.org) for more information

Computer Skills

MS Office programsUnderstand and utilize social media platforms to help share brand awareness and obtain market knowledge

Other Qualifications (including physical requirements)

Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town)Ability to provide support and guidance at other banking institutions within the market

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.