associated with interviewing patients and assisting them with making suitable arrangements to meet their
financial obligations to Mercy Health Muskegon.
What the Financial Counselor will do:
Interview patients in person and over the telephone to obtain required financial information todetermine appropriate arrangements and/or program eligibility.Verifies Medicare, Medicaid and other insurance information, and have in depth conversation with a patient regarding benefit levels and how they apply to services rendered.Provides assistance to patients with estimate request.What the Financial Counselor will need:
High school diploma or equivalent required. Associates Degree preferred.One year of hospital billing and/or collection experience required or 1 year of experience in hospital insurance verification and collection processes in required in one or more of the following disciplines – Patient Billing/ Accounting, Accounts Receiveable Management, or Patient Access. Patient Access candidates needs to possess insurance verification experience with interpretation of medical benefits of multiple insurance plans. Ability to understand and utilize hospital computer software as well as third party online inquiry systems.Working knowledge and experience in the Medicaid application process. Working knowledge of commercial healthcare benefits, government programs and sources of financial aid available to patients, including strong knowledge of State, County and Federal Assistance Programs required.Interpersonal skills necessary to assertively establish patient financial arrangements and effectively provide education and financial counseling to patients and families in a courteous, diplomatic manner
Shifts: 2:30 -11:00p; Weekend rotation / every 3 weeks; weekends and holidays to be scheduled in accordance with CBA
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.