Mission Statement:

·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

·To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

POSITION SUMMARY:
The Financial Counselor is one who works directly with patients who may or may not be deemed indigent, and, due to this status, may
be eligible for various financial assistance options offered through the St. Joseph’s Hospital network. Those options include, seeking
Medicaid for ALC placement though the DSS Chronic Care Unit, seeking Medicaid for non ALC patients through the DSS Medicaid
Unit, seeking Financial Aid (Charity Care) though the FA application process, securing payment plans, and assist in the enrollment
process as well as follow-up with those patients who are seeking Family Health Plus or Child Health Plus with the assistance of
contracted payor facilitated enrollers.
EDUCATION, TRAINING, CERTIFICATION AND LICENSURE:
Bachelors or AAS degree is a plus. High school graduate a must with at least 2 to 3 years progressive experience in the field.
Advanced degree is a plus/requirement depending on specific service needs and or requirements. Ideally the candidate will have some
supervisory experience. Certification/licensure as required by regulatory agency.
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of
expertise.
SPECIAL EQUIPTMENT, SKILLS OR OTHER REQUIREMENTS:
Strong written and oral communication skills. Strong interpersonal skills. Broad based knowledge or related regulatory compliance
requirements. Participatory management, team building, motivational, and administrative skills welcomed but not required.
WORK ENVIRONMENT AND HAZARDS:
Exposure Class I and II, service specific. Limited exposure to blood, body fluids, excretions or secretions (II). Routine or potential
exposure to blood, body fluids excretions or secretions (I).
PHYSICAL DEMANDS:
Sedentary work: standing, walking and sitting for prolonged periods of time.
WORK CONTACT GROUP:
All services, employees, medical staff, patients, visitors, vendors, various regulatory and professional agencies.
SUPERVISED BY: Coordinator, Manager
SUPERVISES: Staff
CAREER PATH: Coordinator
General Performance Criteria: Financial Counselor
Expectations
Exceeds Meet Below
Primary Role Responsibilities
· Demonstrates knowledge and competency in the operation and
maintenance of equipment within the work area, i.e. printers, copiers,
faxes, etc.
· Adheres to established network policy and procedures related to job
functions.
· Performs data entry with a working knowledge of the unit specific
computer systems, Eclipses, Lawson, Midas, etc.
· Demonstrates accuracy when performing the primary job function.
· Abides by established Personnel Policies and Procedures.
· Has knowledge of HIPAA rules and regulations and abides by the same.
Professional and Staff Development:
· Participates and or assists with the orientation of new or existing staff.
· Participates in Staff and Employee meetings.
· Participates in voluntary and required in-service and education programs.
· Participates in Performance Improvement by identifying areas needing
improvement.
Displays Commitment to the Hospital Mission:
· Observes customer service standards.
· Demonstrates excellent communication skills.
· Understands/applies a team concept.
· Adheres to hospital confidentiality statement.
· Demonstrates a knowledge and understanding of National Patient
Safety Goals.

Pay Range: $20.15-27.85

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.