Job Title: Healthcare Financial Counselor

Job Description

The Financial Coordinator's primary responsibility is to assist in tracking and documenting admission authorizations for transplant patients being admitted for evaluations, hospitalizations, and other admissions or outpatient procedures. This role acts as a liaison to Patient Financial Services - hospital and professional, third-party payors, and contracting. The Financial Coordinator is responsible for ensuring maximum coverage for patients and hospital reimbursement.

ResponsibilitiesObtain and assure timely and accurate receipt of prior financial authorizations for patients being admitted for transplants, hospitalizations, general surgery procedures, and other admissions related to transplants.Ensure that insurance coverage is available for aftercare and is evaluated and documented. Obtain benefits and prior financial authorizations for outpatient procedures by patients receiving services at hospitals and clinics.Initiate registration in SMS and IDX systems as necessary. Copy medical information from transplant charts and file authorizations, financial documentation in financial transplant charts.Meet with prospective patients and their families regarding insurance benefits, clarify the scope of insurance coverage as needed, and assist with their application processes and in obtaining other coverage. Consistently document all interactions with patients, families, and insurance carriers.Attend weekly financial clearance meetings with the transplant program team.Develop and maintain professional relationships with insurance carrier’s utilization review managers to complete authorizations in a timely manner.Track and maintain records of interactions with all physician consultants utilized by the transplant departments as necessary. Adhere to transplant policies and procedures as related to financial clearance issues set forth by senior transplant financial coordinator and director of the program. Coordinate these policies and procedures with those of Patient Financial Services.Contribute consistently to the development, implementation, and evaluation of departmental operations improvement. Continually maintain filing systems for transplant financial charts.Essential SkillsExtensive knowledge of eligibility and enrollment requirements for Medicare, Medi-Cal, Workers Compensation, and various Managed Care and Children's Health Programs.Proven experience in resolving financial reimbursement billing issues, managing utilization, and navigating government programs.Strong skills in calculating, communicating, and educating patients about their financial responsibilities.Knowledge of medical terminology.Proficiency with Windows-based office software, computers, and operating systems.Understanding of principles and practices of customer service and telephone courtesy.Basic mathematics skills.Proficiency with computer applications related to patient accounts processing.Ability to work effectively with individuals at all levels of the organization.Ability to plan, organize, prioritize, multi-task, and meet deadlines.Ability to maintain confidentiality with sensitive information.Effective communication skills, both oral and written.Additional Skills & QualificationsData entry skills.Experience with billing and financial management in the healthcare industry.Understanding of insurance and financial services.Knowledge of billing customer service.Work Environment

The Financial Coordinator role includes a variety of shifts.

Pay and Benefits

The pay range for this position is $30.00 - $37.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Palo Alto,CA.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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