**Work Shift:** Please see job description for details. **Time Type:** Full time **Department:** CC097110 Admissions and Financial Counseling **Summary:** Performs Medicaid Application Process, Financial Assistance Process, price estimation, and other assistance programs. Serves as Support Staff for un-insured and under-insured patient population by connecting to resources and establishing a clear path to revenue recovery. **Additional Information:** **Required Education:** High school diploma or general education degree (GED) **Recommended Education:** Associate Degree **Required Work Experience:** Related Field - 1 year of experience **Recommended Work Experience:** Administrative Support - Direct_Epic experience **Required Certifications:** **Recommended Certifications:** Certified Application Counselor (CAC) - Insurance Marketplace **Description** 1. Performs efficient interviews to ensure accurate demographic capture and insurance verification for newborns and OB transports. 2. Works as an assister for the federally facilitated insurance marketplace. 3. Collects deductible, co-pay and all other applicable forms of payment, including ongoing payment plans. 4. Conducts efficient follow-up to include: Work queue management, email, CRM, In-basket, reports and insurance/COBRA coordination and documentation. 5. Performs Medicaid intake, SSI, FAP and CHC Application process, including RX, renal and any other available external resources. Conducts follow-ups on assigned accounts. 6. Maintains compliance with No-Surprise-Billing through written and verbal notification of price estimates, including ABN and Self-pay absolute protocol. 7. Collaborates with clinical and state resources to ensure timely enrollment with Medicaid primary care physicians. This includes initial, retro and change requests. 8. Performs other related duties as assigned. Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.