At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America’s Best Large Employers and America’s Best Employers for Women, Computerworld magazine’s list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time’s Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999.
Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Summary

Remote in the State of Florida

Position Highlights:

The Financial Counselor on the Patient Account Resolution team is responsible for working a call queue and assisting patients by processing financial assistance applications, working self-pay accounts, making payment arrangements, taking payments, providing estimates, and responding to patient account inquiries for both the hospital and physician billing.   

The Ideal Candidate Will Have:

Proficiency in mathematical calculations and various analysis techniques.    Experience using Microsoft Office suite including PowerPoint, Word, Outlook, Excel, etc.

 

Responsibilities:

Answer calls from a phone queue regarding patient account inquiries, payments, financial assistance, estimates, settlements, payment plans for both the hospital and physician billing.   Attend peer review meetings and educational training to refine customer service skills. Other duties as assigned.

Credentials and Qualifications:

High School Diploma/GED required. A minimum of three (3) years’ experience in a healthcare setting with an emphasis in physician/hospital collections, insurance verification, and/or financial counseling. **Two (2) years Moffitt Revenue Cycle experience can be considered in lieu of three (3) years' experience.**