Position Summary

The Financial Customer Service Liaison ensures effective communication and cooperation between HMC patients and contracted vendors.

Primary Position Responsibilities

Utilize tools and software provided. Complete payment review, working Compass Exception Reports and Remits. Facilitates Hospital Assistance claim submission. Other duties as needed.

Qualifications

Minimum Education: Required: High School Diploma or Equivalent Preferred: Associate’s Degree in Business Administration
Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: Two years experience in a hospital or physician billing environment, two years experience working on a Windows based software package and prior experience working in a customer service environment. Working knowledge of Government Payers and Presumptive Eligibility.
License, Registry or Certification: Required: None Preferred: Certificate and/or advanced specialized or technical training: Certified Revenue Cycle Professional (CRCP)
Knowledge, Skills and/or Abilities: Required: None Preferred: Customer Service, Computer Skills, Excel Spreadsheet knowledge, Detail oriented, bookkeeping skills, Team player