The Financial Navigator collects and validates patient insurance information, provides pre-service estimates of liability, collects patient liabilities (pre-service and prior debt), responds to patient billing inquiries, establishes payment plans, identifies and assists patients in need of financial assistance and handles requests for both hospital and physician services. Working under general supervision, this position provides exceptional customer service by fostering positive relationships with peers, patients, family members and external customers to ensure quality services.

Assists with collecting and validating patient insurance information, providing pre-service estimates of liability, and collecting patient liabilities.
Supports with identifying and assisting patients in need of financial assistance and helps respond to patient billing inquiries in a timely manner.
Helps establish payment plans, payroll deductions or refund review for patients.
Communicates insurance benefits and liabilities with guarantors.
Provides education and guidance for financial assistance policy and guidelines.
Provides excellent customer service through all interactions and resolve financial liability and complaints promptly.
Acts as the liaison with multiple departments such as patient relations, risk management, patient accounting, and onsite caseworkers for patients who have concerns and needs related to financial liability and responsibilities.
Performs other duties as assigned.
EDUCATION:Required: High School Diploma or equivalent
EXPERIENCE:Required: 3 years of healthcare experience in registration, collections, and financial assistance
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.