Building Location:St Josephs Medical Center

Department:46180 Financial Clearance Department

Job Description:Responsible for providing financial education to patients prior to their services. This representative is also responsible for verifying patients’ eligibility and benefits, providing price estimates, calculating patients’ out of pocket expenses, discussing and educating patients of financial responsibility, in order to secure payment prior to services being rendered. The Financial Navigator is expected to be knowledgeable on payment options and alternatives, programs, and any other type of assistance to educate and support the patient on their financial options. Also negotiation payment and resolution of prior self-pay balances in order to maximize pre-service collections.

This Position requires high level of professionalism, excellent problem solving & communication skills, ability to understand insurance websites. Requires high degree of critical thinking, problem solving and independent decision-making skills. This is a complex, patient contact position which provides a wide range of services oriented towards securing payment prior to services. Position requires excellent customer service skills.

Work Experience:
2 years of experience:
At least 1 year of experience in collections, Pre-Service or Financial Counseling.
At least 1 year of experience in customer service.
Communicate effectively with internal and external customers, and maintain effective working relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
Insurance knowledge preferred.

Education Qualifications:

No educational requirement.

Licensure/Certification Qualifications:

No certification/licensure requirement.

FTE:1

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:8:00 AM

Shift End Time:4:30 PM

Weekends:

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline:

Compensation Range:

$17.27 - $25.91

Employee Benefits at Essentia Health*:

Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.