For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Financial Services Specialist, you will be an Ambassador for Nordstrom, handling phone calls from customers in a virtual environment.
A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Financial Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.
This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Arizona
Hours of Operation: 365 days a year, 5:00am-12am (midnight) PST
Shifts:
Full-time positionsSet schedules available at time of offerStart time will vary upon business needExpect to work at least one weekend day per weekSchedule flexibility is required and expected, including scheduled overtime during peak periods and holidaysOrientation: 1 week (Tuesday – Friday)
Training: Must successfully complete a two-tiered training program (Monday – Friday)
Pay:
Eligible to earn incentive once graduated from trainingWork from home subsidy $50/monthA day in the life…
Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline callsTroubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questionsEnter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitationsProcess and review register referrals, Nordstrom.com transactions, and credit line increase requests and paymentsPerform other duties as assignedYou own this if you have…
1+ years of experience in customer serviceThe ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience A quiet, distraction free, secure workspaceThe ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors The ability to work with integrity and respect confidentiality The ability to independently apply strong analytical, problem-solving and decision making-skillsClear and professional communication skills with customers and co-workers, both verbally and writtenThe ability to work a flexible schedule based on department needs, including nights and weekendsWe’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
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