Financial Services Specialist Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4824504) Apply  Financial Services Specialist Salary $49,848.00 - $64,812.00 Annually Location Denver, CO Job Type Full Time Job Number IHA 05721 02/07/2025 Department Colorado Department of Human Services Division OES - Child Support Opening Date 02/10/2025 Closing Date 2/24/2025 11:59 PM Mountain FLSA Determined by Position Type of Announcement This position is open only to Colorado state residents. Primary Physical Work Address 1575 Sherman Street Denver, CO, 80203 FLSA Status Non-Exempt; position is eligible for overtime compensation. Department Contact Information victoria.crocket@state.co.us Salary Note Although the full salary range for this position is provided, appointments are typically made at or near the range minimum. How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. + Description + Benefits + Questions Department Information This position is open to current Colorado residents only. Please note: This recruitment may be used to fill multiple vacancies. Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) Work Unit: The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations, and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. The Systems and Operations Section encompasses two major areas: the Automated Child Support Enforcement System (ACSES) development and support and the Family Support Registry (FSR), Colorado’s mandated State Disbursement Unit (SDU). The FSR was created and provides services per Colorado Revised Statute 26-13-114. FSR services are for all families with a support order. The FSR is split into two sections. FSR Financial Services (FFS) is responsible for the operation of the State Disbursement Unit (SDU). FSR Support Services (FSS) provides services to employers, families, county CSS offices, and the court. The State Disbursement Unit, which executes the Division’s annual responsibilities to receive and deliver payments totaling over $520 million annually to families. In addition, FFS staff provide financial services to families and county CSS offices. The FSR Financial Services Unit includes six State FTE and vendor services, and the Unit is responsible for the procurement and ongoing administration of associated contractual services that total over $2 million annually. This position will be working in the FSR Financial Services Unit. The FSR’s Financial Services Unit is responsible for using established guidelines and procedures to perform State financial reconciliations between the contract vendor, the FSR Bank, the ACSES, CDHS, and the 64 county CSS programs Opt in below to receive text message updates on CDHS recruiting events! CDHSCareers Description of Job This position is currently hybrid - 2 days in office Office Hours 8 am - 5 pm negotiate specific hours when hired, core hours 9 am - 3 pm and must work eight hours a day. Please note: These working arrangements are subject to change. This position will perform the following duties using judgment on an ongoing basis in selecting the established guidelines and procedures to: + Identify payments received by the FSR without identification + Process payments received at the state office + Process payments returned by the bank as unpaid + Process disbursements returned as undeliverable to the payee + Process problem logs received from counties regarding incorrectly identified payments + Perform reconciliation of ACSES reports and the FSR bank account + Process disbursements checks returned to the FSR + Process wire transfers + Verify state offset batches + Approve disbursements being sent from unidentified file + Provide customer service to parents, counties, other states, and vendors, as needed + Other duties as assigned that are reasonably within the scope of the position classification, including coverage of staff absences; completion of special projects, completion of the grant or temporary assignments; representation of the Unit, Division, or Department on task forces or committees; and completion of other supervisory designated tasks. + This position may assist in coverage of the front desk and phone for the Division. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. + Please note: This experience must be clearly documented on your application and thesupplemental questions must be answered. Answers such as "N/A", "In Cover Letter" or "See Resume" will not be accepted. MINIMUM QUALIFICATIONS: + Three (3) years of administrative experience in a clerical/office setting. Substitutions: + A combination of related education and/or relevant experience in a clerical/office setting equal to three (3) years. Preferred Qualifications: + Clerical or administrative experience + Critical thinking skills, ability to review the information/data and make decisions based off of regulations, policy, and practices + Ability to solve complex problems independently and knowing when to seek out assistance + Microsoft 365 and Google suite experience + Attention to detail + Customer service skills + Written and oral communication skills + Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.) Conditions of Employment: + Standard background check and reference check required + Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS. Supplemental Information: Please note that ONLY your State of Colorado job application will be reviewed during the initial screening and the compensation analysis; your other attached documents will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience in the work experience section on the application itself. Applications left blank or marked "SEE RESUME" or "SEE ATTACHED" will not be considered. Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process. Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. Supplemental Information How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply) The Assessment Process For additional recruiting questions, please contactvictoria.crocket@state.co.us About Us: If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer: + Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans + Medical and dental health plans + Employer supplemented Health Savings Account + Paid life insurance + Short- and long-term disability coverage + 11 paid holidays per year plus vacation and sick leave + BenefitHub state employee discount program + Employee Wellness program (https://coloradostateofhealth.com/) + Excellent work-life programs, such as flexible schedules, training and more + Remote work arrangements for eligible positions *Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs . Our Values: We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans . Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791. ~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe) Toll Free Applicant Technical Support   The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links. + This information is available to me and I have read this information. + I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.) 02 Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application. + Yes + No 03 If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position. 04 Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. 05 Please describe in detail how you have used Microsoft 365 specifically Excel Spreadsheets and what is your level of proficiency? 06 Please provide a time where you identified a need and independently took initiative to deliver a solution. What was the situation or problem and how did you resolve it? How was it received by your supervisor? 07 Please provide an example of how your problem solving skills helped resolve an issue in your previous work positions. Please provide details: What was the issue? How did you resolve the issue - please be specific? 08 Please provide a specific example of a time you had a difficult customer service issue? How did you handle the situation? What did you learn from the experience? Required Question Employer State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email